Current jobs related to Application Support Analyst - Surrey, British Columbia - Coast Capital Savings

  • Senior Business Analyst

    5 days ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $ $54.80 / hourJob SummaryWe are hiring aRelief Full Time Senior Business Analystto join our team inSurrey, B.C.As the Senior Business Analyst you will play a key leadership role in analyzing, redesigning, and optimizing business and clinical processes across Fraser Health. Working on multiple initiatives, this...

  • Senior Business Analyst

    6 days ago

    Surrey, British Columbia, Canada Fraser Health Full time $38 - $55

    SalaryThe salary range for this position is CAD $ $54.80 / hour Job SummaryWe are hiring a Relief Full Time Senior Business Analyst to join our team in Surrey, B.C.As the Senior Business Analyst you will play a key leadership role in analyzing, redesigning, and optimizing business and clinical processes across Fraser Health. Working on multiple initiatives,...

  • Analyst, Business Systems

    2 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time $35 - $50

    SalaryThe salary range for this position is CAD $ $49.83 / hour Job SummaryUtilize your consulting, planning, technical and analysis skills in this challenging and rewarding Business Analyst, Health Informatics – Clinical Ancillary Services role.In this position, you will be vital in supporting a diverse technical portfolio encompassing multiple production...

  • Product Analyst

    5 days ago

    Surrey, British Columbia, Canada Talent Acquisition Team at Westland Insurance. Text reply only. Full time $72,000 - $85,000

    We're searching for a Product Analyst to join our Inhouse team.  Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for a Product Analyst in Surrey, BC, located at our head office in a hybrid work environment. In the position of Product Analyst. You will play a crucial role in supporting the development,...

  • Functional Analyst

    3 days ago

    Surrey, British Columbia, Canada Sunrise Farms Full time

    Sunrise Farmsis a group of companies with primary focus in the poultry industry.From our hatcheries to our "ready to eat" state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our...

  • Expert Business Analyst

    3 days ago

    Surrey, British Columbia, Canada Procom Full time

    On behalf of our client, Procom is seeking an Expert Business Analyst - ITIL and Service Management.Expert Business Analyst - ITIL and Service Management - Job Description:Advance Knowledge of IT services, financial management process, Cloud-FinOps, and Security, and Infrastructure and best practices Technology Business Management enhancements.Strong...

  • Senior Business Analyst

    24 hours ago

    Surrey, British Columbia, Canada Fraser Health Full time $38 - $55

    SalaryThe salary range for this position is CAD $ $54.80 / hour Job SummaryWDetailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering...

  • user support technician

    1 week ago

    Surrey, British Columbia, Canada Builden Network and Construction Solutions Ltd. Full time

    Education:Expérience:EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsComputer scienceNetwork and system administration/administratoror equivalent experienceTasksReport on the performance of computer systems and networksConsult user guides, technical manuals and other documents to research and...

  • Senior Quality Assurance Analyst

    3 days ago

    Surrey, British Columbia, Canada Westland Insurance Group Ltd. Full time

    We're searching for aSenior Quality Assurance Analystto join our Enterprise Project Management Office. Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for aSenior Quality Assurance Analystto join our growing team. We are seeking an experienced Quality Assurance professional to oversee all testing activities...

  • Senior Quality Assurance Analyst

    1 day ago

    Surrey, British Columbia, Canada Talent Acquisition Team at Westland Insurance. Text reply only. Full time $60,800 - $76,000

    We're searching for a Senior Quality Assurance Analyst to join our Enterprise Project Management Office. Are you searching for new possibilities?  Westland Insurance Group Ltd has an exciting opportunity for a Senior Quality Assurance Analyst to join our growing team. We are seeking an experienced Quality Assurance professional to oversee all testing...

Application Support Analyst

3 weeks ago

Surrey, British Columbia, Canada Coast Capital Savings Full time

At Coast Capital, we're not dreaming about a better future, we're building one.
As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.

Application Support Analyst

Dec 3, 2025

Location(s):
Greater Vancouver Area; Greater Toronto Area

Job Type:
Full Time Regular

myWork Program:
Hybrid

Starting Salary Range:
$72, $90,900.00

Background Screening Requirement:

  • Enhanced Criminal Record Check
  • Credit Check
  • Identity Verification
  • Employment Verification
  • References

Role Purpose
The Applications Support Analyst (Corporate and Digital Banking Applications) will provide an outstanding support service experience to our clients and ensure the timely resolution of support incidents or service requests. The Applications Support Analyst must be knowledgeable of technology processes and coordinate with internal departments as well as follow documented departmental procedures and guidelines. The ASA resolves issues directly where possible by investigating and documenting the business and systems cause, troubleshooting, proposing and validating solutions to the issue or by managing issues through to resolution by tracking and documenting their concerns for escalation to Tier 3 support.

Accountabilities

  • Work and communicate within a diverse cross functional team and vendor resources team, striving to meet our Service Level Agreements and clients expectations
  • Investigate client data issues and collaborate with clients to identify issues or defects
  • Document required bug-fixes, feature requests and solutions to known issues.
  • Collaborate in creating a reference archive
  • Educate other staff and stakeholders on technical issues as needed and train on work arounds as necessary
  • Mentor Tier 1 team members and help build the client knowledge base
  • Manage Service Requests according to predefined processes and procedures and escalate cases to Tier 3 Support as appropriate and necessary
  • Maintain issue tracking system in order to keep internal/external stake holders informed of case progress
  • Utilize existing systems and tools to properly progress all open issues to closure Personal Effectiveness
  • Core Banking: Become an expert of the Banking application and understand its advanced functionality. Collaborate with other application subject matter experts as necessary to determine root cause and workarounds
  • Corporate Applications: Become an expert of applications under the department portfolio and understand their advanced functionality. Collaborate with other application subject matter experts as necessary to determine root cause and workarounds
  • Collaborate with Quality Assurance to validate workarounds or fixes
  • Receive and prioritize a significant volume of Service Requests
  • Maintain current knowledge of defects and recognize patterns or trends which may identify a common cause

Skills & Qualifications

  • Corporate Applications Support: Minimum of 3-5 years of experience providing application support for a multi-channel digital application (web & Mobile), ESB, API Integration
  • High School Diploma plus completion of a Diploma Program (two years of formal education or equivalent) i.e. Diploma in Information Technology or Application support; Bachelors in Information Technology
  • Solid skill with MS Office tool set, MS Access, and Visio
  • Corporate Applications: Solid skill with web based applications: HTML, JavaScript, CSS, Java, C#, SQL, .NET, Digital & Cloud Platforms
  • Strong knowledge of API and MuleSoft
  • Experience with Dynatrace and Elastic Search an asset
  • Solid knowledge of databases (data analysis and report): T-SQL, SQL Server
  • Solid ability and motivation to adapt to and learn new technologies
  • Advanced troubleshooting and root cause analysis skills
  • Advanced client management, customer service skills
  • Advanced professionalism within all forms of communication with excellent written and oral communication skills appropriate for varied audiences
  • Demonstrated ability to communicate and work effectively with management, clients and peers, even in stressful situations
  • Exceptional attention to detail
  • Solid ability to effectively prioritize and manage multiple concurrent tasks
  • Advanced ability to approach problems with high-energy, a positive attitude and to look for the opportunities presented within challenges
  • Advanced and demonstrated critical thinking and problem solving skills
  • Demonstrated ability to collaborate effectively and work independently
  • Handle night deployments, after hours, and night on-call schedules independently
  • Experience with deployments via Jenkins an asset

Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at or This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

Why join Coast Capital Savings?

  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.