Service Glazing Manager

1 day ago

Kelowna, British Columbia, Canada Flynn Group of Companies Full time
Flynn Group of Companies is currently looking for a Service Glazing Manager to support our Kelowna Branch located in Lake Country, BC (Office Location Jim Bailey Crescent, Unit D, Lake Country BC, V4V 1L7), reporting to the Service Manager. Day in the Life Lead and mentor field employees, ensuring alignment with company goals and service standards Help grow and build our Glazing Service business Daily review of project progress with the foremen and review of field reports Monitor quality, safety, and training requirements through regular visits to project sites Dispatch calls to field technicians, providing all necessary job information prior to their arrival on site Must take all service and emergency calls and maintain on-call status 24 hours per day, 7 days a week Ability to conduct presentations through lunch & learns Build strong relationships with existing clients and actively pursue new business opportunities Represent the company at industry events, trade shows, and networking functions Collaborate with the team to manage the workload, sales targets, and scheduling Support initiatives that enhance employee engagement, recognition, and retention Promote Flynn's culture by modeling core values such as integrity, teamwork, and safety excellence Operations & Project Oversight Review and prepare quotes and tenders for glazing maintenance, repairs, and upgrades Oversee the preparation of reports, including photos and pricing Review invoicing, accounts receivable, and overall workflow using Flynn's custom app with the Service Manager Manage and update project schedules and oversee safety audits Make strategic decisions on staffing, equipment, and fleet expansion. What We Offer Competitive wages and benefits RRSP Matching Great environment where our motto is "Flynn Family Winning Together" On-going career development programs through our in-house Flynn University and eLearning courses What We Are Seeking 5 -10 years of progressive glazing experience in the construction industry, ideally with exposure to service glazing, facility management or building envelope management Proven leadership and supervisory experience, with a strong ability to delegate, plan, and manage teams effectively Demonstrate the ability to build and maintain strong client and team relationships, with a focus on service excellence and long-term growth Entrepreneurial mindset with a proactive approach to business development and client satisfaction Exceptional communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with hands-on experience using industry specific tools such as Bluebeam and AutoCAD Reliable and strong problem-solving skills Work independently as well as in a team-based environment Work in a fast-paced environment and strong attention to detail

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