Lead Implementation Specialist

BGCBigsabout 8 hours ago

Etobicoke, Ontario

Senior Level

other

Lead Payroll Implementation Specialist ADP's Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration (for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved. The IS works with medium to large-sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.

Responsibilities

• Responsible for the quality implementation and set up of ADP's WFN using ADPs implementation methodology, in accordance with payroll best practice and compliance while partnering with ADP's Global team
• Analyze, configure, and understand the client's payroll needs to properly set up the client's WFN environment.
• Training, Testing, and validation with the client and global partners before completing the payroll and audit function of the first 'LIVE' payroll processing
• Managing various accounts from project initiation and supporting the client through all phases of the implementation.
• Managing project risks and escalations to resolution.
• Provide timely follow-up and resolution of open project-related items
• Meet project task milestone and due dates
• Achieve positive customer satisfaction outcomes
• Work collaboratively with customers and team members to achieve desired project results
• Mentor new and less tenured Implementation associates
• Utilizes extensive product/process experience to troubleshoot implementation issues

Education KNOWLEDGE, EXPERIENCE AND SKILLS

• Post-secondary education or related business experience preferred
• Certification from the National Payroll Institute (an asset)

Requirements

• 2+ years of payroll experience or relative field
• Knowledge of payroll best practices and compliances across multiple provinces and territories
• Effective communication: verbal and written skills in English & French
• Previous experience working directly with clients.
• Excellent client management, and interpersonal skills
• Ability to work independently, resourceful, and be a strong team player; working on multiple projects simultaneously
• Knowledge of Excel.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Human Resources Services

10,000+

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.