Creative Producer, Marketing

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform. We're building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be on the money.

We're looking for a Creative Producer to join Relay's Marketing team and play a critical role in bringing our brand to life through high-impact campaigns, photo shoots, video content, and our seasonal video podcast. This is a hands-on production role focused on execution, coordination, and creative enablement

You'll play a key role in producing video content, brand marketing campaigns, large scale design projects, owned events, and Relay's seasonal video podcast. By owning production planning, logistics, and coordination, you'll help turn creative vision into reality—making it easier for designers and creative leads to focus on concept, craft, and storytelling. This role is ideal for a producer who thrives behind the scenes, brings structure to creative work, and enjoys making great ideas happen.

• Produce and manage creative projects across video content, brand campaigns, design, and Relay's seasonal video podcast
• Own podcast guest research, sourcing, outreach, booking, and scheduling in close coordination with the host
• Build and maintain production timelines, workflows, and systems that enable creative teams to work efficiently
• Coordinate cross-functional partners including marketing, design, and external freelancers or vendors
• Take ownership of campaigns and video productions from planning through delivery. Including proactively managing logistics, anticipating dependencies, and keeping projects moving without needing close oversight
• Oversee handoff to post-production partners when needed, ensuring clear briefs and smooth transitions
• Identify opportunities to improve processes, templates, and tools that scale creative production

• You have 3-5 years of experience as a creative producer or in a hands-on production role
• You have experience supporting brand campaigns, photo shoots, or large creative initiatives
• You're highly organized and detail-oriented, with a strong ability to manage multiple productions at once
• You're comfortable working closely with designers and creative leads in fast-paced environments
• You communicate clearly and proactively, taking initiative to flag challenges, propose solutions, and move work forward independently
• You take ownership, anticipate needs, and bring calm to complex creative processes
• You're excited to support and elevate creative teams through strong production

• You've produced brand campaigns, photo shoots, or video series in-house or at an agency
• You have experience supporting podcast or video-based content programs
• You've worked with external production partners, photographers, or editors
• You're familiar with creative production tools like Notion, Descript, Canva, FinalCutPro, and
• You have experience in SaaS, fintech, or high-growth startup environments

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three days a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don't know for sure, but since we don't want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

• Stage 1: A 30-minute Google Meet video call with a member of the Talent team
• Stage 2: A 45-minute Google Meet video call with Director of Brand
• Stage 3: A 45-minute in-person interview with a member of the Leadership team
• Stage 4: A 60-minute production-focused exercise or case study presented to members of the marketing team and the Director of Brand

Why Relay Might Be the Perfect Fit For You

• You push relentlessly for reinvention: You're built to constantly ask, "How can this be better?" Change excites you and you drive it.
• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you're someone who takes initiative, is comfortable taking risks, and seeks input when needed, you'll find the freedom here empowering.
• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
• You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You're excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
• You're energized by complexity and ambiguity: You enjoy tackling problems that don't come with a playbook. You're comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
• You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
• You're here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.

Our Promise

We're driving real change for small business owners, powered by truly remarkable people. At Relay, you'll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we're all proud of. We give you the baton–you run the Relay.

What's Important to Us:

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we'd love to hear from you and figure out together if it's a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.