Community Support Navigator

Job
Title: Community Support Navigator

Location:
Kelowna, BC and surrounding areas.

Status: Non-Union, Full-Time (35 hrs/week averaged)

Reports To: Community Support Coordinator

Hourly Rate: $29.90

Are you
passionate about creating safe spaces for individuals experiencing domestic
abuse? Do you thrive in environments where your experience can make a tangible
difference in people's lives? If so, the Kelowna Women's Shelter (KWS) invites
you to join our team as a Community Support Navigator.

About Us:

Kelowna Women's Shelter has been
providing programs and services for people impacted by Domestic Abuse since
1980.  Our programs include emergency and second-stage housing, outreach
services, PEACE program, education and prevention initiatives, a 24/7 support
line, and a community thrift store. We are committed to fostering safety,
choice, and inclusion, and believe in building a community free from abuse
through education, support, and strong partnerships.

Summary

The Community Support Navigator will provide compassionate, non-judgmental
support, crisis intervention, and essential resources to individuals
experiencing domestic violence. As the first point of contact with our agency,
this role will provide information regarding domestic violence and abuse, and
related programs and services both internal and external to the agency.

Community Support
Program team members provide sessions at a safe location, by phone or virtual
technology. These sessions include emotional care, risk assessments, safety
planning, goal setting, referrals to community services, and information about
domestic violence. The program is designed to walk alongside individuals on
their journey toward a life free from violence and abuse

Key Responsibilities

• Establish
  and maintain a participant caseload with the focus on participant
  relationship and support.
• Provide
  support with safety planning, case planning based on the participants'
  inherent strengths and resilience, parenting support, and information on
  community resources that are available to meet the needs of the
  participants.
• Answer
  the two main phone lines operated by Kelowna Women's Shelter, including
  the main Helpline, and the Hope Helpline, with a focus on calls that
  pertain to those who are in imminent danger.
• Provide
  immediate crisis intervention, including danger assessment, safety
  planning, and program eligibility assessment to individuals and families
  experiencing domestic violence who are in imminent danger – including
  access to transition house space, Kelowna Women's Shelter programs and
  other community resources
• Deliver program assessment, engagement, crisis
  intervention, goal and case planning, skills coaching, and program
  completion, consulting with the Community Support Coordinator as
  necessary. Meetings
  with participants may occur via phone, virtually, in person on location or
  in a safe location in the community.
• Attend appointments such as housing interviews,
  court dates, and medical appointments as required.
• Provide presentations, group-based programming,
  and participate in public awareness activities about services and issues
  of abuse as requested. 
• Utilize
  engagement skills to help participants to feel validated and supported,
  provide participants with practical and emotional supports that focus on
  their here-and-now needs, and assist participants in overcoming crisis.
• Collaborate
  closely community resources such as RCMP, Victim Services, housing,
  financial assistance, mental health and substance use to assist
  participants in accessing resources to meet identified needs. 
• Completes
  the Danger Assessment Lethality Tool as appropriate with participants to
  determine level of danger to enhance the safety planning process.
• Is
  an advocate and maintains relationships within the agency and with
  external professionals to provide a client led support system for
  participants.
• Complete
  and maintain the participants' documentation requirements within
  established timelines (Assessment, transition and second stage referral,
  Consent Form, Danger Assessment, Case Planning, Case Notes, Non-Critical
  Incident Reports, and Exit surveys).
• Responsible
  for managing risk with participants, including identifying risk to self or
  others, and risks of harm to children. When risk is identified, consulting
  with others as needed, escalating these concerns to the coordinator, and
  following established processes and documentation
• Attendance
  at monthly team member meetings and KWS team member meetings as required.
• Maintain
  current police and vulnerable sector checks, professional registration (if
  applicable), and required related training (e.g., First Aid, Crisis
  Intervention, Indigenous, Diversity, response-based).
• Ensure case management documentation and program
  information are maintained in an accurate, timely, professional, and
  confidential manner, meeting KWS, Funder, and sector standards
• Maintain accurate logs and compile statistical
  records to support program needs and inform Coordinator of ongoing program
  development and evaluation
• Perform other related duties as required. 

Skills

• Demonstrated
  discretion, tact, and ability to maintain confidential information.
• Strong
  communication skills (oral and written) in English; a second language is
  considered an asset.
• Effective
  and engaging interpersonal skills with the ability to build positive
  working relationships.
• Strong
  organizational skills, including prioritization, time management, and
  attention to detail.
• Proven
  ability to manage multiple tasks and adapt to changing priorities.
• Self-motivated
  with strong self-management and accountability.
• Solid
  work ethic and commitment to quality and accuracy.
• Previous
  experience providing administrative support in a professional setting.

Competencies

• Collaboration: Works
  effectively with others toward shared goals and fosters a positive,
  trust-based working environment.
• Flexibility: Responds
  positively and effectively to change and shifting priorities.
• Participant-Centered: Demonstrates
  ethical, trauma-informed, and culturally sensitive care; values
  participant input and recognizes individual expertise and lived
  experience.
• Life-Wide
  Learning:
  Continuously seeks opportunities for growth through formal training,
  hands-on experience, and learning from life experiences.
• Teamwork: Embraces a
  collaborative and cooperative approach, coordinating effectively with
  colleagues and other departments to achieve organizational goals.

Requirements

• Diploma
  in Human Services or related field required.
• Minimum
  2 years of related experience or a combination of experience working in
  the social services sector with vulnerable populations and education.
• Knowledge
  of, or experience with, Response Based Practice.

Additional
Requirements:

• Satisfactory
  Criminal Record Check required.
• Intermediate
  First Aid Certification
• ASIST Training
• Valid driver's
  license.
• Access to a
  reliable vehicle and willingness to meet participants off site when
  required.

Location:

Kelowna
and surrounding areas.

Working Hours:

• 10
  hour shifts; 4-4-4 rotating shift schedule (days, afternoons, overnight)
• 4
  on and 4 off

Benefits:

• Dental
• Extended
  Health Care
• Pension
  Plan
• Long
  Term Disability
• Outside
  of Canada Emergency Travel Insurance
• Employee
  Family Assistance Program
• Wellness
  Discounts
• Kelowna
  Women's Shelter Thrift Store Discount

Why
Join Us?

Be part of a mission-driven organization making a difference in the lives of
children and families. Work in a supportive, collaborative, and inclusive
environment. Access professional development opportunities to grow your career.

If
you are ready to make a meaningful impact on the lives of those affected by
domestic abuse, we encourage you to apply. Join us in our mission to create
safer, more empowered communities. Apply now to be a part of our dedicated team
at Kelowna Women's Shelter.

How
to Apply?

If this sounds like the opportunity you've been waiting for, we'd love to hear
from you Please send your resume and a thoughtful cover letter explaining why
you're the perfect fit for this role.

We
thank all applicants for their interest, however, only those selected for an
interview will be contacted.

Join
us in making a difference

Please
visit our careers page to see
more job opportunities.

We
acknowledge that the Kelowna Women's Shelter is located on the ancestral,
traditional and unceded territory of the Syilx Okanagan Nation.

Please visit our careers page to see more job opportunities