Claims Adjuster

1 week ago

Montreal, Quebec, Canada Definity Full time $43,700 - $80,500 per year
Description

What can you expect in this role?

- Report to the Team Leader and will be responsible for investigating and settling first-party automobile 

- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external 

- Manage auto telephone claims until resolution 

- Fully explain the claim process to all customers in a way they'll easily understand 

- Confirm whether claims are covered under a customer's policy 

- Ensure all claims are promptly investigated 

- Work with the customer and preferred vendors to determine the best way to resolve the claim 

- Maintain detailed file records by entering pertinent data into the appropriate systems 

- Process claims payments within your authority level 

- Initiate salvage and subrogation procedures on assigned claims 

- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies 

- Achieve and maintain a file disposition rate of 100% on a monthly basis

What do you bring to the role? 

- Minimum completion of DEC or Attestation of College Studies (ACS)

- Personal insurance license (5b) mandatory and Commercial insurance license (5a) preferred.

- Candidates who are currently studying for their insurance license will also be considered for employment.

- Experience handling automobile with a good understanding of terminology and auto policies 

- Previous customer service is a definite asset 

- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily 

- Professional, friendly and courteous to customers 

- Able to thrive under pressure and remain calm 

- Excellent written and verbal communication skills 

- Bilingualism (English and French) is required

High degree of proficiency with English and French is required to service customers, both internal to the company and external, across Canada. 

Salary Range: $43,700 - $80,500

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