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Claims Adjuster

2 weeks ago

Montreal, Quebec, Canada Definity Full time
Description

What can you expect in this role?

- Report to the Team Leader and will be responsible for investigating and settling first-party automobile 
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external 
- Manage auto telephone claims until resolution 
- Fully explain the claim process to all customers in a way they'll easily understand 
- Confirm whether claims are covered under a customer's policy 
- Ensure all claims are promptly investigated 
- Work with the customer and preferred vendors to determine the best way to resolve the claim 
- Maintain detailed file records by entering pertinent data into the appropriate systems 
- Process claims payments within your authority level 
- Initiate salvage and subrogation procedures on assigned claims 
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies 
- Achieve and maintain a file disposition rate of 100% on a monthly basis

What do you bring to the role? 

- Minimum completion of DEC or Attestation of College Studies (ACS)
- Personal insurance license (5b) mandatory and Commercial insurance license (5a) preferred.
- Candidates who are currently studying for their insurance license will also be considered for employment.
- Experience handling automobile with a good understanding of terminology and auto policies 
- Previous customer service is a definite asset 
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily 
- Professional, friendly and courteous to customers 
- Able to thrive under pressure and remain calm 
- Excellent written and verbal communication skills 
- Bilingualism (English and French) is required

High degree of proficiency with English and French is required to service customers, both internal to the company and external, across Canada. 

Salary Range: $49,300 - $82,100