Intermediate Claims Adjuster, Casualty

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Commercial Auto Claims Analyst II to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Intermediate Claims Adjuster for Casualty is responsible for handling various types of mainstream commercial casualty claims including slip and falls, product liability and other general liability claims and must operate in accordance within all operational/Best Practices guidelines. This would include determining coverage, drafting reservation of rights and denial letters, attendance at mediation / settlement conference and instructing independent adjusters and attorneys in the negotiation and settlement of claims. Claims are primarily in Canadian venues, with limited worldwide exposures.

What you need to know:

• Review casualty claims in conjunction with policy wordings to determine coverage
• Provide direction to adjusters on investigation of claims
• Prepare disclaimer and/or reservation of rights letters and communication same to underwriters, brokers and insureds when applicable
• Provide instruction to legal counsel to bring about appropriate resolution of claim
• Ensure compliance by legal counsel of our litigation guidelines
• Participate in mediation/ADR process to bring about resolution of claim
• Negotiate settlements directly where possible
• Issue payments within appropriate time frame
• Operate within our best practices guidelines, including timely reserve review, notes, payment requests, electronic diary
• Inform management of all complaints, large losses, coverage issues, etc.

What we're looking for:

• Minimum 3+ years handling commercial casualty claims
• College/University or equivalent industry experience
• Ability to make decisions and give directions to adjusters and/or counsel
• Must be a quick learner with strong communication and negotiating skills
• Excellent interpersonal skills
• Proficient computer skills to navigate paperless claim file system
• Travel: Approximately 10% to attend mediations/ADR.

Ready to take your career to the next level? We would love to hear from you.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG's commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

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Analyste en sinistres d'assurance III

Le rôle Expert en sinistres intermédiaire, accidents est fondamental au succès continu d'AIG et à la position de chef de file qu'occupe la Compagnie sur le marché de l'assurance. AIG continue d'ouvrir la voie en élaborant des solutions d'assurance qui répondent aux risques des entreprises et s'inscrivent dans une longue tradition en matière d'innovation, ainsi qu'en commercialisant des solutions d'assurance révolutionnaires pour notre monde en évolution constante.

Ce que vous ferez :

• Traiter les dossiers sinistres en responsabilité civile, de leur ouverture jusqu'à leur conclusion
• Compléter l'analyse approfondie des polices d'assurance et de leur application au sinistre
• Fournir les directives aux experts en sinistre indépendants, aux avocats et autres professionnels engagés par l'assureur
• Communiquer verbalement et par écrit aux assurés, courtiers et souscripteurs la position de l'assureur relativement à la couverture d'assurance
• Assurer la gestion des litiges et des réclamations jusqu'à la conclusion du dossier
• S'assurer que les avocats se conforment aux lignes directrices de la compagnie en matière de gestion de litiges
• Participer aux médiations et conférences de règlement
• Négocier directement avec les tierces parties, si nécessaire
• Émettre les paiements en temps opportun
• Se conformer aux lignes directrices d'AIG relativement aux provisions pour sinistres (« réserves »), à la tenue des dossiers (notes et agenda) et à l'émission des paiements
• Informer la Direction de cas particuliers : plaintes, sinistres majeurs ou exceptionnels, difficultés relatives au droit des assurances ou de l'application des polices, etc.

Ce que vous apportez :

• Bilinguisme (français et anglais, écrit et parlé)
• Certification AMF en cours de validité (expertise en règlement de sinistres en assurance de dommages)
• Expérience avérée dans le traitement de sinistres commerciaux complexes et connaissance des polices d'assurance excédentaire.
• Diplôme d'études collégiales ou universitaires ou une expérience professionnelle équivalente
• Titre professionnel de PAA un atout
• Capacité à prendre des décisions et à transmettre les directives aux avocats, aux experts en sinistre indépendants et autres professionnels
• Grande capacité d'analyse et d'acquisition de connaissances
• Excellentes compétences en négociation et grand sens de la communication
• Excellentes aptitudes pour les relations interpersonnelles

Êtes‑vous prêt à faire passer votre carrière au niveau supérieur? Nous serions ravis d'avoir de vos nouvelles.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

CL - ClaimsAIG Insurance Company of Canada