Project Manager

Description
Job Title
Project Manager – IT Solutions
Build the future with us
Are you passionate about information technology and want to contribute to the mission of a company that supports its customers so they feel confident and secure about their future? As a Project Manager – IT Solutions, you will play a key role in developing and delivering innovative technology solutions that meet the organization's strategic needs.

This position is a great opportunity to showcase your project management and multidisciplinary team coordination skills, while fully realizing your potential within a caring and reliable company. Here, people and their development are at the heart of our concerns, fostering an environment conducive to collaboration and innovation.

What You Will Accomplish With Us
As a Project Manager, you will play a key role in delivering strategic initiatives aimed at optimizing IA's Contact Centers. You will be responsible for planning, budget monitoring, and project coordination in collaboration with several business sectors and technology partners.

Project management with multiple lines of business in parallel:

• Project planning, governance, and budget monitoring.
• Coordination of deliverables and estimation of IT efforts in
• collaboration with various teams and partners.
• Monitoring of budget requests and management of deadlines.

Management of cross-functional and strategic initiatives:

• Facilitation and coordination of synergies between multiple departments and business experts for the planning and prioritization of strategic initiatives.
• Organization of monthly follow-ups, support in exploratory work, and refinement of the initiative backlog.
• Follow-up on emerging requests and support for sectors in defining new functional requirements.

Governance and operational management:

• Budget planning and management of project portfolios, finances, and authorizations using specialized tools (e.g., Planview).
• Monitoring of monthly invoices (consultants, licenses, support, etc.) and team organization (composition, arrivals, departures).
• Involvement in contract renewals, SOW (Statement of Work) management, license adjustments, and monthly capacity planning.

Relationships and partnerships with suppliers:

• Participation in supplier partnership committees and presentation of monthly reports.
• Monitoring of performance indicators and supplier compliance with processes.

Administrative management;

• Approval of consultants' monthly hours and monitoring of administrative activities related to projects.

What Could Accelerate Your Success In This Position
We are looking for someone who:

• Is known for their thoroughness, organizational skills, and ability to manage priorities in cross-functional teams.
• Stands out for their ability to learn quickly and their curiosity about new technologies and methods.
• Demonstrates a strong ability to explain technical concepts to a variety of audiences.
• Takes a customer-oriented approach, with political savvy and tact in their interactions.
• Has 2-3 years of experience in IT project management or a similar role.
• Has relevant training or experience in IT project management.
• Is proficient in project management tools.
• Has an intermediate level of English, as the person will be required to communicate with external suppliers and internal clients on a weekly basis.

Why you'll love working with us

• You'll have a direct impact on improving the customer experience in our contact centers.
• A work environment where learning and development merge with a collective quest for excellence;
• A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more

Apply now and take control of your career where your talent really counts

Hesitating to apply?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place may be with us, and we want to get to know you