Store Manager

Store Standards

• Maintain a clean and tidy salesfloor from open to close
• Ensure adequate staffing levels to maximize business
• Review and update product displays to ensure the customer experience reflects available product and sales priorities
• Ensure all store product is displayed and priced with full up to date information
• Maintain an efficient standardised back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink
• Ensure all fixtures and fittings are in shape as new, replacing or repairing any damage or broken items as required with the minimum of delay
• Ensure all staff and back areas are clean and tidy, including back of store garbage area
• Maintain all store notice boards up to date and accurate
• Ensure exterior of store, and customer entrance area are clean and presented as new everyday
• Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements
• Train and update all staff members on H&S requirements

Store Processes

• Maintain control of store inventory file in POS system
• Manage and control damages and inventory adjustments
• Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies
• Ensure daily balance of funds takes place and follow-up on any discrepancies
• Maintain and control the product card library, and order new or replacement cards when required, with the minimum of delay between receipt of product and presentation of product to guests
• Manage store schedule to ensure best possible coverage of floor and none customer facing activity, while minimizing labour expense
• Manage Humanity daily and weekly reporting, and communicate payroll detail to Payroll Support

People Leadership

• Ensure that activities and responsibilities are adequately delegated to appropriate support levels in store
• Coach and direct team members to carry out their daily duties
• Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities
• Identify poor performance and ensure performance improvement plans are initiated and followed up on
• Using a progressive discipline process, follow-up and review poor performers. Seek approval to terminate team members if this becomes necessary
• Maintain team discipline in personal presentation and personal behaviour standards
• Identify strong performers and ensure development plans are in place, with appropriate and approved increase in responsibilities
• Identify vacant positions or new requirements, seek approval to recruit
• Be a key stakeholder in recruitment and promotion decisions
• Onboard and ensure all new employees are adequately trained to carry out their job roles prior to their first solo shift
• Be decisive and prepared to act within your remit with a sense of urgency for the business

Security and Compliance

• Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements
• Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns
• Ensure security of guests and staff by enforcing the highest standard of behavior and presentation of in-store Security staff
• Follow-up and report on any suspicious incidents of guest or team member behavior
• Carry out any required store audits to maintain accuracy and compliance to company standards

Other Duties

• Be a brand ambassador
• Represent the brand when required for media or community events
• Any other reasonable duties as required by store ownership

Qualifications

• Minimum of 10 years work experience in the retail or related service industry.
• Minimum of 3 years work experience in a supervisory/management role i
• High School Diploma
• Post-secondary education in Business Accounting courses or equivalent will be considered an asset
• Proven ability to lead a team of 15+ team members
• Prior work experience in a regulated environment is a definite asset
• Knowledge of and experience working with Cannabis industry would be considered an asset
• Desire and ability to develop a positive in-depth understanding of cannabis
• Must be enthusiastic, friendly, optimistic, outgoing, and a team player
• Proficiency in Microsoft Office Suite (Word, Excel)
• Ability to analyze data to make decisions
• Must have excellent attendance and professionalism
• Detail oriented and able to handle cash, and operate a POS register
• Must be able to successfully pass a criminal background check
• Strong organizational, communication, time management and problem-solving skills
• Available to work rotating shifts including: days, evenings, weekdays, weekends, and some holidays
• Valid CanSell certification
• Knowledge of Bill 11: The Safe and Responsible Retailing of Cannabis Act

Annual Salary: $45,000 - $60,000

Tokyo Smoke welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.