Field Service Engineer

Join Insort – Shaping the Future of Food Safety and Quality

Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency. Headquartered in Austria, with a U.S. sales and service subsidiary in Turlock, California, we are rapidly growing our presence across North America.

To support our expansion, we are looking for a

Field Service Technician

based in Prince Edward Island or New Brunswick, Canada to join our North American team.

Your Start at Insort:

Following a comprehensive training period on our machines and technologies, both in-house and at customer sites, you will play a key role in the commissioning, servicing, and support of our sensor-based sorting solutions.

About the JOB:

Installation & Commissioning: Independently install and set up Insort's advanced sorting and monitoring equipment at customer facilities.

Service & Maintenance: Perform routine maintenance, upgrades, retrofits, and repairs on existing systems to ensure optimal performance.

Customer Training & Support: Conduct operator and maintenance training sessions and provide technical guidance to customers.

Diagnostics & Troubleshooting: Analyse and resolve issues related to mechanics, sensors, electronics, and software, in close collaboration with internal technical teams.

Technical Documentation: Prepare detailed commissioning, service, and performance evaluation reports.

Field Insights & Feedback: Provide technical input on new developments and relay feedback on existing equipment to improve product performance.

Remote Support: Assist customers with troubleshooting and problem resolution via remote support when not on-site.

About YOU:

Education: Technical diploma, college, or university degree in electrical engineering, mechatronics, or a related field is an asset.

Technical Expertise: Background in equipment manufacturing, field service, optical sorting, or food processing.

Hands-on Skills: Experience reading electrical schematics and troubleshooting electrical and mechanical systems.

IT Knowledge: Strong understanding of IT connectivity, remote diagnostics, and software troubleshooting.

Communication: Excellent written and verbal communication skills, with the ability to train and support customers effectively.

Work Ethic: Independent, structured, and solution-oriented with high-quality standards.

Team Player: Works well independently and collaboratively, sharing knowledge and best practices.

Travel Flexibility: Willingness to travel 40-50% across North America, with occasional trips to Europe for training.

OUR OFFER:

Exciting & Dynamic Work: Be part of an innovative, fast-growing company shaping the future of the food industry.

Cutting-Edge sustainable Technology: Work with high-tech sensor-based sorting solutions.

Comprehensive Training: Extensive onboarding and continuous learning opportunities.

Career Growth: Strong emphasis on personal and professional development.

Global Perspective: Work with international teams and travel across North America and Europe.

Excellent Benefits: Medical, dental, and vision plans, as well as per diem allowances for travel.

Additional Details:

Work Schedule: 40 hours per week, Monday-Friday, with flexible hours typically between 6:00 AM and 6:00 PM. Overtime and occasional weekend work will be required, depending on the work schedule and service demand.

Compensation: Competitive salary of $70,000–$80,000 per year (base salary) plus overtime.

Remote work: This is a remote work position. Work from your home office to support our North American Customers remotely on non-travel days.

Vacation Time: 15 days of paid vacation (3 weeks).

Interested?

Join us and become a key part of our innovative team driving advancements in food safety and quality. We look forward to your application

Job Types: Full-time, Permanent

Pay: From $75,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Ability to commute/relocate:

• Moncton Area, NB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• field service: 1 year (preferred)

Work Location: On the road