Member Service Representative

2 days ago

Winnipeg, Manitoba, Canada Access Credit Union Full time $42,000 - $72,000 per year
Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

  • Do good

  • Be better

  • Own it

  • Move forward

The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

Key Responsibilities & Accountabilities

Member Services

  • Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing. 

  • Balance transactions including ATM, night deposits and the cash drawer on a daily basis.  

  • Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.  

Relationship Management

  • Differentiate between credit union and competitor products and services in terms of member needs.

  • Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union's products and services.  

Team Work

  • Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment

  • Work collaboratively with other team members to achieve organizational and department objectives. 

Business Development & Community Relations

  • Actively look for referral opportunities for both lending and wealth teams 

  • Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.

  • Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business. 

Essential Qualifications

  • Grade 12 diploma or equivalent   

  • Business Administration or other post-secondary education would be considered an asset  

  • Minimum of 1-year previous experience in customer/member service role

  • Additional experience and/or development from the Member Services Representative (MSR) position 

  • Demonstrated desire to serve others in a friendly and professional manner 

  • Ability to identify and willingness to act upon sales and service opportunities  

  • ·Strong interpersonal and communication skills, both verbal and written  

  • Attention to detail with high degree of accuracy  

  • Ability to work in fast-paced environment and perform well under pressure  

  • Ability to follow standardized policies and procedures  

  • Proficient computer skills  

Employee Sub-Type

Casual

Starting Salary

$19.00

If you are interested in this position, apply today

  • Member Service Representative l

    1 week ago

    Winnipeg, Manitoba, Canada 19be4761-a742-480d-a601-550f0be1431f Full time $37,500 per year

    End Date: December 4, 2025Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer...

  • Senior Member Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada 19be4761-a742-480d-a601-550f0be1431f Full time $44,940 - $94,000 per year

    End Date: December 11, 2025Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer...

  • Senior Member Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada Access Credit Union Full time $45,000 - $55,000 per year

    Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100%...

  • Member Service Representative l

    2 days ago

    Winnipeg, Manitoba, Canada Access Credit Union Full time $40,000 - $60,000 per year

    Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100%...

  • Member Service Representative l

    2 days ago

    Winnipeg, Manitoba, Canada Access Credit Union Full time $40,000 - $70,000 per year

    Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100%...

  • Delivery Service Representative

    2 days ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time US$40,000 - US$80,000 per year

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...Position Summary:Presents a positive image to Gordon Food Service (GFS) customers through...

  • Manager, Member Services

    1 week ago

    Winnipeg, Manitoba, Canada Steinbach Credit Union Full time $80,000 - $120,000 per year

    Build a rewarding career with Steinbach Credit UnionSteinbach Credit Union (SCU) is one of Manitoba's largest credit unions and among the top 10 in Canada, with over $10 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and...

  • Member Solutions Centre Representative I

    4 days ago

    Winnipeg, Manitoba, Canada Access Credit Union Full time

    End Date: November 4, 2025Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer...

  • Member Solutions Centre Representative I

    2 days ago

    Winnipeg, Manitoba, Canada Access Credit Union Full time $42,000 - $60,000 per year

    Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100%...

  • Member Service Representative l

    1 week ago

    Winnipeg, Manitoba, Canada 19be4761-a742-480d-a601-550f0be1431f Full time $37,050 - $55,000 per year

    End Date: December 3, 2025Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer...