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Service Manager

4 days ago

Bathurst, New Brunswick, Canada Lounsbury Automotive Bathurst Full time


Discover
The Opportunity

The Opportunity

Lounsbury Chevrolet in Bathurst is looking for a Service Manager. You will be a key leader in the dealership, responsible for the overall production and efficiency of the service department.

We are looking for an experienced, career-minded individual with a record of accomplishment for leading and building a team to deliver superior customer service.

Why Work With Us?

Lounsbury Chevrolet in Bathurst is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer:

  • Competitive Wages
  • Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)
  • Vacation and paid sick days (vacation is negotiable based on experience)
  • Company Pension Plan (after 6 months)
  • Employee discounts on cars, services, and Lounsbury Furniture
  • Career growth and continuous development
Responsibilities
  • Supervise and lead employees in the Service department, including Technicians, Service Advisors, Warranty Administrators, and Service Cashiers
  • Address customer complaints and inquiries in a courteous and professional manner
  • Maintain and promote a safe work environment
  • Maintain relationships with suppliers
  • Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery
  • Manage quality assurance - setting quality standards, maintaining high quality of all garage activities
  • Responsible for recruitment, adherence to company policies, and performance management
  • Analyze and report on the department's daily, monthly, and annual key performance indicators and industry trends
  • Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals
Qualifications
  • Post-secondary diploma or degree in a mechanical/technical field preferred
  • 5 or more years of previous management experience in a technical environment
  • Effective leadership skills, with a strong focus on operations and business processes
  • A clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization


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A little bit about us
Lounsbury Automotive Bathurst

The Lounsbury Group has successful retail operations in New Brunswick, covering the entire province from north to south. Lounsbury's greatest accomplishment is the ability to have grown our business in a diverse environment of bilingual communities. Lounsbury Group employs over 400 employees in its automotive dealerships, heavy-duty truck dealerships, brand name home furnishing stores and our own independent leasing company. We are a company which has rejuvenated itself continuously to remain leaders in our respective businesses. Our network of operations covers the region and our corporate goodwill has enabled us to develop strong relationships in the communities we serve.