Full-Time Flex Community Support Worker

JOB TITLE: Full-time Flex Community Support Worker

JOB SITE: All Supportive Programs with a home base of our Richmond Winter Shelters, but may be deployed to the Burnaby Winter Shelter as needed.

EMPLOYEE CATEGORY: Full-time, Temporary (Until February 1, 2026)

SALARY RANGE: Grid 33– HEU – Community Subsector

DESCRIPTION:

As a Flex community support worker you are trained and able to work at any of our programs. You will have a home department but your assigned work location could change as often as daily. This position is key to supporting operations. The Progressive Housing Community Support Worker provides a range of supports, serving homeless/at risk individuals. The Community Support Worker is responsible for the daily operations of the facility including: intaking new participants into the program; updating client records; creating service plans with participants to support their goals. Support workers communicate effectively with clients and other staff; and maintain a clean safe and secure environment. The minimal barrier approach of the site will require excellent and flexible engagement skills. The Community Support Worker actively participates in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program principles. Flexibility may be required to meet the needs of the clients & mandate of the program.

QUALIFICATIONS:

• Bachelor's Degree in relevant field such as Psych, Criminology or Social Work with:
• 2 year of related experience with emphasis on mental health, substance use homelessness and/or social services.

OR

• Diploma/Certificate in Social services or health with 3 years related experience with emphasis on mental health, substance use, homelessness and/or social services.

OR

• An equivalent combination of education and experience, including lived experience, may be considered.

AND

• Current First Aid and CPR certification.
• Naloxone Training.
• Non-Violent Crisis Intervention training.
• Valid Class 5 driver's license and access to a reliable vehicle.

KEY DUTIES AND RESPONSIBILITIES

• Provides a range of supports, serving homeless/at risk individuals.
• Support of clients who may be facing complex bio-psycho-social issues.
• Responsible for the daily operations of the facility including: intaking new participants into the program; food service; updating client records; communicating effectively with clients and other staff; and maintaining a clean safe and secure environment for staff and clients by participating in regular and timely needle sweeps.
• Coordinates with the participant to create a service and care plan. The minimal barrier approach of the site will require excellent and flexible engagement skills.
• Actively participates in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program principles; resolving conflict; assisting in orienting, training and mentoring of all staff, including casuals and peer supports.

SKILLS AND ABILITIES:

• Extensive knowledge and experience of working with marginalized groups of people living with mental health and substance use.
• Extensive knowledge in harm reduction and overdose response (Naloxone) as well as Knowledgeable about current trends in illicit substances.
• Strong communication, conflict resolution and de-escalation skills.
• Physical ability to lift up to 50 lbs.
• Active listening and ability to communicate effectively in spoken and written English.
• Outstanding patience, tolerance, and anger control.
• Ability to identify effective methods of behaviour control and compensatory strategies.
• Ability to follow direction and instruction.
• Emotional resilience and compassionate.
• Positive and friendly attitude.

***Keeping in line with our mandate of a low barrier approach, all of our sites are animal friendly***

Job Types: Full-time, Fixed term contract

Pay: $31.54 per hour

Benefits:

• Casual dress
• On-site parking

Application question(s):

• Since our programs are a low barrier approach, we have animals at our sites. Are you comfortable with this?
• Do you have access to a reliable vehicle for work?

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person