Customer Service Representative

2 days ago

Québec, Quebec, Canada iA Financial Group (Industrial Alliance) Full time

Description
Customer Service Representative
Permanent Full-Time Position – Québec or Montréal
Build the future with us
Are you passionate about customer service and eager to contribute to a company that places people at the heart of its priorities? As a Customer Service Representative, you will play a key role in supporting insured clients and brokers—without any sales or solicitation involved. This position allows you to showcase your interpersonal skills in a caring, collaborative, and innovative environment.

What You Will Accomplish With Us
In a contact center environment, you will be responsible for:

  • Responding to incoming calls and emails from clients and partners (90%)
  • Conducting follow-ups through outbound calls (10%)
  • Explaining, informing, and documenting cases based on the nature of interactions
  • Updating personal information and documenting new claim requests
  • Handling complex or special cases and ensuring timely follow-up
  • Contributing to service objectives based on established indicators and protocols
  • Actively participating in daily meetings and proposing improvement ideas

What Could Accelerate Your Success In This Role
We are looking for someone who:

  • Has a minimum of 2 years of experience in a call center or customer service
  • Demonstrates an advanced level of French proficiency, as the role involves daily communication with French-speaking clients and partners to provide product information, follow up on requests, and process transactions
  • Shows strong team spirit and a positive attitude
  • Possesses excellent interpersonal skills and stress management abilities
  • Is comfortable with various computer tools and software

Why you'll love working with us

  • A minimum hourly wage of 25.60 CAD, adjusted based on your experience
  • No sales or solicitation
  • A caring and dynamic team
  • A 35-hour work week, Monday to Friday, between 8 a.m. and 5 p.m.
  • A healthy, safe, fair, and inclusive work environment
  • Competitive benefits: flexible group insurance, retirement plan, stock purchase plan, wellness days, telemedicine, employee and family assistance program, ergonomic furniture, performance bonus, discounts on iA products, and more

Get ahead and apply now
Still hesitating to apply?
At iA, we believe in potential and value diverse experiences. If this role inspires you, dare to apply—your place might be with us, and we want to get to know you

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