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Group Experience and Event Manager
1 day ago
Who We Are
At Gibbons Whistler, we're all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.
Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.
The Opportunity
We're hiring a Group Experience & Events Manager to lead the end-to-end group guest journey across our hospitality, food & beverage, and tourism offerings in Whistler.
This role blends group sales, event planning, relationship management, and on-site execution, while also supporting team leadership and post-visit engagement. You'll manage group bookings from first inquiry through follow-up, collaborate cross-functionally with Sales, Marketing, Revenue, and Operations teams, and drive repeat business through thoughtful guest connections.
This is a hands-on hospitality leadership role for someone who thrives in a fast-paced environment, understands the impact of exceptional service, and can balance operational detail with big-picture experience design.
Perks of the Job
- Competitive Salary: $55,000 - $70,000 annual salary based on experience and qualifications
- Food & Drinks Perks: 50% off food & beverage at all Gibbons venues
- Adventure perks: 20% off The Adventure Group for you and your friends & family
- Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
- Wellness perks: 20% off at The Spa at Whistler and a benefit stipend (for qualifying roles)
- Exclusive partner discounts at local Whistler businesses
- Flexible schedules and a supportive team culture
- Access to community events and staff appreciation nights
- Career Growth: Growth opportunities in Whistler's most dynamic hospitality group – we're passionate about promoting from within and supporting your career journey.
- Fun work environment steps from the mountains – we take our core purpose of "Have Fun" very seriously.
What You Bring to the Table
- Experience in hospitality, tourism, hotels, or food & beverage
- Proven background in group bookings, event planning, contracting, and execution
- Confidence in sales, client outreach, and relationship-building
- Strong organizational, time-management, and communication skills
- Ability to work independently while collaborating across teams
- Proficiency with CRM systems, digital communication tools, and contracts
- Flexibility to support events, evenings, and special requests
Your Days Will Look Like
- Group Sales & Event Management: Manage group inquiries, bookings, and event execution from start to finish while delivering exceptional guest experiences and driving group revenue.
- Pre- & Post-Visit Experience: Lead pre-arrival outreach and post-visit follow-up to gather feedback, encourage repeat bookings, and convert guests into G Wheel members.
- Marketing & Materials: Collaborate with Marketing to maintain polished group communications, brochures, and digital content that reflect The Gibbons Way.
- Guest Recovery & Atmosphere: Ensure warm group arrivals, oversee on-site execution, and resolve guest concerns in partnership with the Experience Manager.
- CRM & Reporting: Maintain accurate CRM records, track group performance, and support guest review and satisfaction initiatives.
- Team Leadership: Lead and develop team members through regular 1-on-1s, recognition, and growth pathways.
Apply today to become a Group Experience & Events Manager in Whistler and play a key role in delivering standout group events, hospitality experiences, and unforgettable moments in one of Canada's top resort destinations.
At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy
