Assistant Manager

5 days ago

Wine Beyond MacTaggart Ridge, Canada SNDL Full time $60,000 - $90,000 per year

Job Title

Assistant Manager

Job Description

Essential Business Functions, Responsibilities and Accountabilities
People Management Skills:

• Create a work culture that makes your store an inviting place to work

• Be a role model who coaches, mentors, and inspires team members

• Delegate tasks to team members and set priorities in partnership with Store Manager

• Communicate in a clear and concise manner to team, participate in huddles/meetings/coaching sessions, relay pertinent information

• Participate in store recruitment and create succession plans for the store in partnership with Store Manager

• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements

• Complete and hold team accountable to complete required training within allocated timeframes in partnership with Store Manager

• Create and/or monitor the creation of efficient weekly store scheduling for both sales and support functions

Customer Offering

• Deliver exemplary customer service

• Resolve customer complaints regarding sales and service; ensure Store Manager is informed of all customer complaints

• Accountable for each new product launch in partnership with Store Manager

• Review customer surveys and manage appropriately

• Understand and utilize local market tends as provided by Area Manager

• Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager

Financial

• Ensure that goals will be met through planning with Store Manager on the organization of labour, inventory, and finances for short and long-term success

• Meet or exceed financial targets through partnership with Store Manager

• Review and monitor the Loss Prevention program to protect the company's inventory and assets in partnership with Store Manager

• Review financial documentation (invoices, costs etc.) for accuracy

• Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with Store Manager

Day to Day Operations

• Ensure all merchandising and pricing guidelines are followed


• Ensure store is clean and presentable and relay any maintenance issues to Store Manager

• Execute merchandising programs and track results

• Manage communication (mail, email, voicemail)

• Maintain inventory levels, as well as inventory ordering and receiving

• Respond to all customer complaints

• Attend OHS and LP meetings and training sessions

• Actively aim to increase and share industry knowledge

• Develop relationships with store stakeholders

• Set daily tasks for the store

• Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence

• Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to

• Participate in health inspections, audits and required corrective actions

• Maintain First-Aid, LP and OHS Training

• Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right

• Ensure AGLC/BC LRS and other government guidelines are met

• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Number of Openings

1

Time Type

Full time

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