Operations Manager

Job Title

Job Description

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to

Primary Purpose of Job

Provide leadership and direction of a multimillion-dollar business unit, focused on delivering an exceptional customer experience, training and developing teams, establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role

We are currently looking for a friendly, customer service driven individual to join our Team as the Operations Manager at our Wine & Beyond Sage Hill store in Calgary, AB. The Operations Manager will work in partnership with all Management Teams to help lead a multi-million-dollar business to success. They will assist in the maximizing of the stores budgets and sales goals, and establish a strong sales culture with an accountability for operating standards and financial performance. They will assist in the recruitment, hiring and training of capable teams. They are to help ensure the store is always clean, maintained, stocked and ready for business. They will lead team to complete cycle counts/inventory, purchasing/receiving, store ordering, and cash management procedures in an efficient and effective manner. The Operations Manager will maintain all merchandising standards, analyze store sales, trends, and performance weekly to improve or maintain store metrics. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.

Essential Duties & Responsibilities

People Management Skills

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors and inspires Operations Team (Inventory and Cash Teams)
• Delegate tasks to Team Members
• Communicates in a clear and concise manner to Team, participating in effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
• Participate in store recruitment and create succession plans for Operations Team
• Create development plans, and provides support/coaching to improve any performance gaps and conducts ongoing coaching to improve Team
• Completes and holds Team accountable to complete required training within allotted time frames
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions

Customer Offering

• Deliver exemplary customer service
• Handling of customer feedback and direct inquiries
• Resolve customer complaints regarding sales and service
• Create a culture that has a passion for specialty drinks
• Accountable for product roll-outs and product launches
• Review customer surveys and react appropriately
• Understand and utilize local market tends
• Evaluate programs and promotions for effectiveness and offer recommendations to Merchant and Area Management team

Financial

• Along with General Manager, assist with the creation of store budget (if required)
• Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses for short and long-term success.
• Meet or exceed achieve financial targets for Operations Department
• Review and monitor loss prevention program to protect the company's inventory and assets
• Review financial document (invoices, costs etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost

Day to Day Operations

• Ensure Operations Department follows merchandising and pricing guidelines
• Participate in all manner of store maintenance
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Respond to customer complaints
• Review ad and upcoming event and promotions
• Conducts placement of weekly store orders
• Assists with the ordering and management of licensee accounts
• Partners with all associates on inventory controls and levels
• Executes and directs all physical inventories and store counts
• Assists with shipping and receiving
• Attend all regulatory meetings/training
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for Team Members
• Create, input and verify schedules for Operations Team
• Schedules and delivers training for Operations Team
• Assists other Store Management on weekly staff schedules
• Assists with payroll at all levels
• Ensures proper cash procedures are followed at all times
• Ensure accuracy in all transactions, inventory, and procedures

Regulatory Adherence

• Observe that OHS, Proserve and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions (as required)
• Maintain first-aid and OHS Training
• Maintain Proserve Certificate and ensure employees maintain Proserve
• Ensure AGLC and other government guidelines are met
• Adheres to all SNDL policies, with a focus on Social Responsibility

Qualifications

Work Experience

• Minimum, two-years' experience in Management or Supervisor position
• Previous operations experience considered an asset

Education

• Post-secondary education or equivalent (preferred, not required)
• ProServe Certification
• First-Aid Certification considered an asset
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to stand for an extended period
• May be required to safely lift 50 lbs.
• Comfortable climbing ladders

Other Skills and Capabilities

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Why Work With Us?

At Wine and Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below

ADDITIONAL REASONS TO JOIN OUR TEAM

• Competitive salary and benefits
• Flexible hours
• Employee Discount
• Free Uniforms
• Contests and prizes
• Product Knowledge training

Thanks for considering a position with us Cheers

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

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