Sr. Manager, Production Application Support

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing 

As Senior Manager, Production Support at CIBC, you oversee multiple application support functions for a major line of business. You lead teams to deliver organization-wide systems, ensuring best practices and high-quality results. The role involves managing resources, motivating staff, and fostering effective teamwork. Additionally, you collaborate with business stakeholders to develop and implement application programs that support business improvement. A primary focus of this role will be supporting the Core Banking and Payments Technology businesses.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed 

• Strong Leadership- A strong and bold leader who is flexible and availability to support business and work with team to resolve issues. Also, motivates and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Help internal partners make informed decisions about dependences, issues, risks and priorities of deliverables and work closely with project teams on resolution and risk mitigation.

• Delivery Focused- Oversee production support for multiple application, implementation of multiple, complex, organization-wide systems. Work closely with internal technology partners to determine and manage projects to the agreed upon scope and timeline. Define the roadmap and Identify opportunities for design or process improvement and recommend appropriate solutions. Under your leadership implement projects in a timely fashion that are of high quality, within timeline and on budget.

• Technical Expertise- Knowledge of and experience with activities, tools like Splunk and Dynatrace and techniques for converting business requirements and logical models into a technical application design, keep up on the current technology and provide technical direction and guidance to team members.  Ability to manage multiple concurrent prod issues, deployment activities. Leading Problem management and incident management would be plus.

• Governance and Compliance: Ensure that all architectural initiatives comply with established governance frameworks and industry best practices, mitigating risks and enhancing operational integrity.

• Relationship Management: Build and maintain strong relationships with stakeholders across the organization to facilitate collaboration and support for architectural initiatives.

Who you are

• You can demonstrate: 5+ years of experience and strong knowledge of enterprise Java stack, front-end technologies, Unix, Tandem, mobile applications (android and IOS), middleware, databases (SQL & NoSQL), Data Lake, RESTful APIs, streaming technologies, DevOps, and Agile methodologies/tools. In leading a team of support and are a seasoned professional with the ability to coach and help develop other team members. It's an asset if you have good understanding of Client Data Management solutions. It's preferred if you have:  Previous experience supporting a Financial Services client. Familiarity with microservice, API, Cloud and headless design concepts and frameworks.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You're a certified professional. Bachelor's degree or equivalent in Computer Science or Technical discipline.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, IT Maintenance, IT Operations Support, Operational Efficiency, People Management, Service Levels, Technical Leadership, Work Collaboratively

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