Sr. Application Support Engineer

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you will be doing

Project Work - Provide technical guidance concerning business implications of technology projects for 20+ applications and create solutions to meet project requirements. Analyze proposed application identity management designs and provide feedback on potential gaps. This person will partner with US and Enterprise technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution. Also, the role will be assisting with the onboarding of functional ids to CyberArk. Moreover, this role will coordinate and/or perform installations, configurations and system testing producing deliverables related to the above projects, and other technology related projects as needed. Other technology activities include but not limited to: Research, assessment, and migration of applications from IDM to AllAccess. The scope of this work includes the design of data feeds used for AVIP (file) patterns; leading and managing internal and external teams in configuring applications and connection points for the AD patterns; working with development teams to design integration points, such as REST and SOAP calls, for the API patterns.

Review, plan, test and implement system upgrades and enhancements with internal and external vendor resources. Play an integral role on project teams producing quality and timely deliverables for multiple workstreams. Provide technical guidance concerning business implications of technology projects. Modify, enhance and/or create solutions to meet business requirements. Analyze proposed application designs and provide feedback on potential gaps. Review system patches and updates by vendor to ensure minimal system impact. Perform testing of solutions prior to moving to production.

Systems Implementation and Maintenance - Lead and/or coordinate technical research, design, configuration, testing and integration of cross functional, multi-platform application systems. Perform application changes utilizing the change management process. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Perform or coordinate testing of solutions prior to moving to production. Plan and implement certificate creation/renewals as needed.

Troubleshooting and Technical Skills – Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved. Utilize Incident and Problem Management to effectively resolve incidents and find root cause. Participate in Major Incidents and Disaster Recovery events completing tasks and collecting evidence.

Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen and ask the right questions to ensure needs and issues are identified and recommend/implement solutions. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style, and structure.

Work Arrangement: At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll work in a hybrid environment with the expectation to be onsite at least 3 days per week in Toronto Downtown while the other days may be remote.

How you will succeed

• Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking.
• Experience with user provisioning software and managing user provisioning migrations and/or software implementations.
• Experience with using ITIL Change, Incident and Problem management processes.
• Coordinating the production support needs.
• Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc.
• Problem solving, critical thinking and decision-making skills required.
• Experience with workflows, forms, and/or reports.
• Familiarity with cloud technologies such as Azure.
• Understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts.
• File integration experience would be nice to have.
• Experience with FIS banking applications, including IBS core processing platform, would be a nice to have.
• File integration experience would be nice to have.
• Validate and submit responses to requests for information from audits.
• Embrace and advocate change.
• Influential, relationship management and networking, inspiring outcomes by sharing expertise.
• Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends.
• Solid collaborator: Support and mentor intermediate engineers
• Preferred Experience supporting FIS Core or similar application
• Preferred Experience supporting digital applications such as Zelle and Bill Pay
• Preferred Formal Education: Bachelor's Degree or equivalent experience.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

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- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

ON-81 Bay Street-Virtual

Employment Type

Regular

Weekly Hours

37.5

Skills

Applications Support, Application Testing, Banking Applications, Change Management, Cloud Technology, Communication, Core Banking, Deviations, Identity Access Management (IAM), Identity Management (IdM), Payment Systems, Problem Management, Production Support, System Implementations, Systems Integration, System Upgrades, Teamwork, Technical Guidance, Technical Research, Work Collaboratively