Intermediate Deskside Support Technician

5 days ago

New Westminster, British Columbia, Canada Alquemy Search & Consulting Full time $60,000 - $90,000 per year

We are seeking an
Intermediate Deskside Support Technician
to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service tickets, manage IT assets, and deliver excellent customer service.

Key Responsibilities

  • Provide deskside and remote support to end-users, ensuring timely resolution of IT incidents and service requests within established SLAs.
  • Receive, analyze, and resolve tickets in the ITSM tool, consulting with customers to clarify issues and provide regular status updates.
  • Manage IT hardware and software assets throughout their lifecycle, including tracking inventory, maintaining asset data, and supporting cost/value analysis.
  • Coordinate with vendors on service requests, orders, and inventory receipt.
  • Recommend suitable hardware, peripherals, or applications based on compatibility, cost, and user requirements.
  • Deliver one-on-one deskside support and user education to promote IT best practices and compliance with enterprise standards.
  • Collaborate with higher-tier teams or business units to escalate and resolve complex technical issues.
  • Ensure tickets are prioritized and managed effectively within the ITSM tool, adapting to changing operational needs.

Qualifications

  • 2+ years of experience in deskside, desktop, or end-user support roles.
  • Strong knowledge of IT hardware, software, and asset management processes.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy, etc.).
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a hybrid environment.

  • Hotel Maintenance Technician

    3 hours ago

    New Westminster, British Columbia, Canada Viaggio Hospitality Group Full time $40,000 - $70,000 per year

    Who We AreViaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings...

  • Metallurgical Laboratory Technician

    2 hours ago

    New Westminster, British Columbia, Canada pH7 Technologies Full time US$60,000 - US$68,000 per year

    About Us:pH7 Technologies is a pioneering solvometallurgical technology company with a proven track record in the recycling industry. We operate a successful platinum metal processing facility and are now expanding our innovative solutions into the mining industry. Our mission is to revolutionize the mining sector with sustainable and efficient metallurgical...

  • Toyota Service Technician

    12 minutes ago

    New Westminster, British Columbia, Canada Westminster Toyota Full time $32,000 - $124,800 per year

    Company DescriptionWestminster Toyota has been located in the center of the lower mainland in New Westminster for over 30 years. The car dealership has a strong presence with many loyal customers. We're operating out of a brand new state of the art dealership located at 1050 Boyd street in Queensborough, New Westminster and we're growingWhy join Westminster...

  • Handyman/ Maintenance

    1 week ago

    New Westminster, British Columbia, Canada Viaggio Hospitality Group Full time $45,000 - $65,000 per year

    Job description:Who We AreViaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service,...

  • Clinical Diet Technician

    2 weeks ago

    New Westminster, British Columbia, Canada Fraser Health Full time $33

    SalaryThe salary range for this position is CAD $ $32.81 / hour Job Summary Join Fraser Health at Royal Columbian Hospital   Royal Columbian Hospital is undergoing one of the largest hospital redevelopments in British Columbia, with brand-new acute care towers and expanded services that will transform patient care for decades to come. As a Clinical Diet...

  • Registered Veterinary Technician

    7 days ago

    New Westminster, British Columbia, Canada Queensborough Veterinary Hospital Full time $65,000 - $85,000 per year

    Queensborough Veterinary Hospital is looking for a full time Registered Vet TechCome join a team that specializes in gold standard veterinary care, committed to providing exceptional care and client education.You will perform a variety of tasks, including assisting with examinations and procedures, monitoring anesthesia, and educating clients about pet care....

  • Claims Administrator

    6 days ago

    New Westminster, British Columbia, Canada SCM Insurance Services Full time $39,000 - $51,000

    Company:ClaimsPro LP - International Programs GroupClaims Administrator - Full Time, Hybrid (New Westminster, British Columbia, Canada) International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles. We are currently seeking...

  • Claims Administrator

    4 days ago

    New Westminster, British Columbia, Canada International Programs Group Full time $39,000 - $59,000 per year

    CompanyClaimsPro LP - International Programs GroupClaims Administrator - Full Time, Hybrid (New Westminster, British Columbia, Canada)International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles. We are currently seeking a...

  • Claims Administrator

    4 days ago

    New Westminster, British Columbia, Canada ClaimsPro LP Full time $39,000 - $51,000 per year

    Company:ClaimsPro LP - International Programs GroupClaims Administrator - Full Time, Hybrid (New Westminster, British Columbia, Canada)International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles. We are currently seeking a...

  • Registered Nurse, Surgical Services

    2 weeks ago

    New Westminster, British Columbia, Canada Fraser Health Full time $49 - $67

    SalaryThe salary range for this position is CAD $ $67.08 / hour Job SummaryStep into a leadership role that makes a real impact Fraser Health is seeking a Perioperative Clinical Leader who is ready to guide and inspire a team dedicated to excellence in surgical care.You'll provide clinical leadership, guidance, and support to nurses, nursing students, SPD...