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Night Audit

2 weeks ago

Silvertip Trail Canmore AB TW Z Canada Basecamp Resorts Full time
Night Audit / Guest Service AgentEverwild Nordic Spa & Hotel by Basecamp, Canmore
 
About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. 
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.  
 
Why Work for Us? 

Quarterly gratuity program
Paid lunch breaks
Group health benefits plan (Dental, Vision, Paramedical, and more) 
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture

Position Overview
We require a Guest Services Night Auditor who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for a candidate with the same drive and commitment. This role is initially to cover night shifts, but will transition to day shifts as a Guest Service Agent. 
 
Wage: $20
This role is initially cover nights shifts (starting in January), then transition to day shifts.

Key Responsibilities

Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person.
Respond to guest inquiries, concerns and complaints and emergencies
Reconcile all accounts in a timely manner
Manage the property's booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
Addressing issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.  
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
Report any damages or repairs to the correct department.  
Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards    .
Comply with the Basecamp Property Management Ltd Policies, Procedures and Code of Ethics.
Monitor properties at night to ensure security and quiet hour compliance.
Uniform and personal appearance are kept clean and professional and are in accordance with Basecamp Property Management Ltd standards

Requirements

Demonstrate organizational skills and strong attention to detail.
Able to work well independently with little supervision.
Ability to work under pressure in a fast-paced environment.
Take initiative in solving problems.
Excellent guest services skills.
Promote positive relationships in communication and cooperation with all co­workers and guests.
Must be proficient with the use of computers and telephones, including the use of Property Management Systems.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at to discuss your needs confidentially.