Security Guard and Night Audit

**Overview**
We are seeking for a Security Officer, this position will be responsible for maintaining a safe and secure environment for our guests, employees, and property during evening and night hours. This role requires a proactive approach to security, excellent communication skills, and the ability to respond effectively to emergencies. This role also requires to cover Night Audit at Front Desk for 2-3 times a week.

**Key Responsibilities**:

- Monitor the hotel premises, including guest floors, parking areas, entrances, lobby and parking areas, to ensure safety and security.
- Perform regular patrols of the property to deter and detect signs of intrusion or vandalism.
- Be proactive, enforce hotel policies and regulations while providing excellent customer service to all guests.
- Respond to security alarms, disturbances, and emergency situations, coordinating with local law enforcement and emergency services when necessary.
- Assist guests with inquiries and provide directions or support as needed.
- Maintain detailed records of daily activities, incidents, and irregularities, including any pertinent information for management review.
- Conduct preliminary investigations of incidents, accidents, or suspicious activities and prepare reports as required.
- Manage access control to ensure only authorized individuals are permitted on the premises.
- Provide first aid and assist in emergency evacuations when necessary.
- Collaborate with hotel management and staff to maintain a safe and welcoming environment for all guests.
- Welcoming guests to our hotel and provide the best check in experience possible;
- Promoting and selling guests rooms over the phone when making reservations or through personal contact;
- Balancing daily transactions;
- Working closely with housekeeping and the sales department in providing an outstanding service to our guests;
- Monitoring room reservations and inventory online and at the hotel level;
- Completing night audit - balancing all transactions for the day;
- Handling phone enquiries;
- Other duties as assigned by management.

**Qualifications and Requirements**:

- Outgoing and welcoming personality;
- Must have a valid security license;
- Able to communicate with a wide variety of people;
- Committed to providing excellent service;
- Able to maintain a positive attitude and motivate other team members;
- Energetic, proactive, flexible, reliable, respectful, hands-on individual with initiative and integrity;
- Strong English communication skills;
- Strong observational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to remain calm and composed in emergency situations.
- Ability to work under pressure in a fast-paced work environment;
- High school diploma or equivalent; relevant certifications in security or law enforcement preferred.
- Previous security experience, particularly in a hotel or hospitality setting, is a plus.
- Must be available to work evenings, nights, weekends, and holidays as needed.
- Personnel must have completed or be working towards Alberta Basic Security Training.
- First Aid/CPR certification is a plus.
- W.H.M.I.S. certification is an asset.
- Legal ability to work in Canada. We are unable to offer LMIA.

**WORKING CONDITIONS**:
Work location is on-site.

**Physical Demands -** This is a physically demanding role. The incumbent will spend long hours on their feet, lifting, bending, pushing, kneeling, stretching, and walking. Must be able to lift 25 lbs.

**Environmental Conditions -** The incumbent will be working exposed to the public.

**Mental Demands -** The incumbent will deal with a fast-paced, high detailed, stressful environment with immediate and last-minute requests for services and assistance.

Join us in creating a safe environment where everyone feels secure
**SUBSIDIZED STAFF HOUSING IS AVAILABLE**

Pay: From $20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Vision care

**Education**:

- Secondary School (preferred)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person