Technical Analyst, Information Management

The Technical Analyst, Information Management (IM), designs, modifies, develops, writes and implements automation and integration applications for electronic content management (ECM). The incumbent supports and/or installs software relating to information management applications, participates in test review and analysis, test witnessing and certification of software, and carries out research on a variety of business application system concepts, practices and procedures.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary

• Perform technical analysis and develop automation and integration applications in support of business requirements, strategies, and Information Management (IM)
• Develop technical requirements and translate business needs and functional documents into technical solutions
• Analyze business processes, code and develop enhancements to add functionality and convert existing programs using information management applications
• Gather functional and technical requirements for enterprise content management applications and carry out research on solutions for software problems
• Implement and customize SharePoint-based solutions for Collaboration portals, Enterprise Content Management, Workflows and Enterprise Search
• Develop test cases in collaboration with business users to minimize production issues
• Support the develop Power BI reports and dashboards by converting business requirements into actionable, data-driven visualizations
• Investigate and resolve critical system issues and support Service Desk colleagues in responding to information management application-related queries
• Create technical designs, specifications, change requests, training documentation and other material
• Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
• Ensure quality standards are met, in line with corporate expectations
• Manage risk

Other

• Support the administration of Laserfiche, including user access, repository structures and records management rules
• Research emerging technologies, provide technical and functional feedback on design considerations in developing SharePoint Online and Microsoft 365 Online solutions
• Provide direction and assistance to the Business Analyst and Head Office departments to ensure proper integration of systems software
• Mentor and support teammates in responding to technical development questions and problems
• Other duties as assigned

SKILLS

General and Specific Knowledge

• Best practices, methods, trends and legislation in information technology and information management

• Advanced knowledge and experience in SharePoint, PowerBi, PowerAutomate and PowerApps

• Knowledge and experience in developing applications using XML, .NET, SQL and/or C#

• Corporate business applications i.e. Document and Records Management

• Project and risk management principles

• Strong research and analytical skills

Formal Education and/or Certification(s) and Experience
Minimum: college diploma in computer science with eight years' relevant experience, or the equivalent
Preferred: University degree in Computer Science with Project Management Body of Knowledge (PMBOK) and Information Technology Infrastructure Library (ITIL) knowledge/education/training, and Information Management best practices

Abilities

• Use computer programs to perform advanced tasks

• Use applicable computer software and operating systems

• Write technical solutions and guidance documents

• Demonstrate attention to detail

• Apply project management and risk management techniques

DEVELOPMENT AND LEADERSHIP

• Provide functional direction and advice to other employees

WORKING CONDITIONS

• Typical office environment with occasional travel