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SIU Road Investigator

2 weeks ago

Toronto, Ontario, Canada Aviva Canada Full time

Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity
Our Verify, Fraud & Financial Crime team is seeking a Road Investigator who is passionate about uncovering the truth and protecting our customers. As a key escalation point for questionable claims, policies, and suppliers, you will conduct both field and stationary investigations to determine the validity of suspicious activity.

What You'll Do

  • Act as Case Lead for both field and desk-based investigations
  • Conduct in-person and telephone interviews, gather and analyze facts, and manage case files
  • Establish investigation strategies, define scope, and identify all relevant leads
  • Collect and document physical and electronic evidence in a defensible manner
  • Assist desk investigators with fieldwork tasks and Examinations Under Oath (EUO) as needed
  • Determine when investigations are ready for disposition and provide clear recommendations
  • Prepare for and participate in Decision Panel meetings
  • Build defendable case briefs to support internal decisions or external prosecutions
  • Liaise with colleagues across Verify, Claims, Underwriting, and Legal
  • Evaluate evidence sufficiency throughout the investigation lifecycle
  • Supervise investigations conducted by external vendors
  • Manage complex investigations involving multiple parties or investigators
  • Provide technical expertise, coaching, and mentoring to other investigators
  • Attend court as required and prepare Aviva witnesses for testimony
  • Ensure investigations are timely, thorough, and compliant with legal and regulatory standards

What You'll Bring

  • Minimum of 6 years of experience in an investigative role
  • Strong technical knowledge of P&C insurance lines of business, specifically Ontario Auto & Accident Benefits
  • Valid driver's license
  • Provincial or territorial insurance licensing (as required)
  • Post-secondary education or equivalent work experience
  • CIP designation or working toward completion
  • Solid understanding of claims and underwriting processes
  • Excellent analytical, investigative, and decision-making skills
  • Strong communication, presentation, and customer service skills—diplomatic and empathetic
  • Ability to make confident, objective decisions in high-risk or legally sensitive matters
  • Comfortable working in ambiguous or challenging situations
  • Willingness to travel across Canada and work evenings/weekends as needed
  • Bilingualism (English & French) is an asset

What You'll Get

  • The salary range for this position is from $75,000 to $100,000 Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Hybrid flexible work model.
  • Outstanding career development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.