Service Desk Support

Who We Are
Canada Guaranty is a privately held Canadian mortgage insurer, established in 2010 following the acquisition of AIG United Guaranty Mortgage Insurance Company Canada by the Ontario Teachers' Pension Plan and National Mortgage Guaranty Holdings Inc.

As a proudly Canadian company, we are committed to service excellence and helping Canadians achieve successful, long-term homeownership. Our mortgage solutions help protect lenders and investors from losses related to borrower default and foreclosure while ensuring Canadians are provided with greater access to affordable and sustainable homeownership.

Canada Guaranty's performance-driven culture thrives on accountability, collaboration, and supportive teamwork. If you're a dedicated team player with a strong track record of excellence, we can't wait to hear from you

About The Opportunity
The service desk support role at Canada Guaranty provides an opportunity for those who wish to test themselves in a variety of IT scenarios. Typical examples will include configuring and troubleshooting hardware, networks, workstations, and end user applications. Many of these scenarios require end user interactions both onsite and remotely so strong communication skills are a requirement. Aside from daily support tasks this role may be required to assist in longer term IT projects.

In This Role, You Will Be Responsible/accountable For

• Deployment of new workstations
• Upgrades to existing workstations
• Mobile device management
• User account management using Active Directory

• Troubleshooting for local and remote users for a variety of applications. Examples include:

• Windows 11 common functions

• Microsoft Office365
• VPN software
• Web Applications using both Chrome and MS Edge

• Printing

• Basic network troubleshooting

• Backup verification

Essential Qualifications

• A College/University program in computer science, engineering, or related.
• 2 years of experience in a technical support role
• Experience with a formal ticketing system
• Experience with escalation procedures
• Knowledge of Windows Active Directory and NTFS
• Knowledge of Firewalls and ACL
• Basic understanding of TCP/IP (or OSI model) and VLAN
• Basic understanding of Web Applications
• Strong verbal and written communication skills, including the ability to communicate and interact effectively with your peers;
• Strong customer service focus, with a demonstrated ability to listen and understand, and to establish and maintain effective relationships with users;
• Analytical and problem-solving skills
• Initiative and creativity to develop new approaches or solutions;
• Ability to work independently and take accountability for the quality of work;
• Effectively work as part of team;
• Ability to plan and manage time effectively, multi-task, prioritize and meet deadlines in a fast-paced, time-sensitive environment;
• Ability and commitment to acquire new skills and improve knowledge and competencies

Preferred Qualifications

• Ability to lift and move desktops and monitors
• Some overtime is required
• Nice to Have:
• A+ Certification
• Network +
• MCP

What We Offer You
Canada Guaranty is proudly recognized by Great Place to Work as one of the Best Workplaces in Financial Services & Insurance (2024, 2025), Best Workplaces in Ontario (2024), Best Workplaces for Mental Wellness (2025), Best Workplaces for Inclusion (2025), Best Workplaces for Women (2025), Best Workplaces with the Most Trusted Executive Teams (2025), and Best Workplaces in Canada – Employees Join us and see why

We offer a comprehensive total rewards package, including competitive compensation, company-matched retirement programs, health and dental coverage, flexible work options, and a friendly, inclusive, and supportive culture.

Accommodation Notice
Canada Guaranty is committed to fostering an equitable, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we serve and work alongside. Candidates may request accommodation at any point during the interview process.