Business Intelligence

10 hours ago

Burlington, Ontario, Canada American Excelsior Company Full time US$68,000 - US$1,200,000 per year

Department:
IT

Employment Type:
Full Time

Location:
Corporate Office

Reporting To:
Adam Olson

Compensation:
$ $33.00 / hour

Description
Position Summary
This role combines business intelligence development, database support, and Tier-1 IT assistance. The primary focus is building and maintaining Power BI dashboards, developing SQL-based data models, and ensuring clean, reliable data across enterprise systems. The position also supports system integrations, documentation, and basic IT troubleshooting for end users.

Key Responsibilities

Business Intelligence & Reporting (60%)

  • Build, maintain, and improve Power BI dashboards used by Finance, Sales, Operations, and Senior Leadership.
  • Develop data models and queries using SQL, Infor Syteline datasets, and other internal data sources.
  • Assist in the migration of reporting from legacy tools (e.g., Cyberquery) into Power BI.
  • Clean and transform datasets for accuracy, consistency, and performance.
  • Automate recurring reports and provide ad-hoc analysis when needed.

Database & Systems Support (20%)

  • Support integrations between Syteline, UKG, ShopTrak, and other enterprise systems.
  • Help maintain data integrity across platforms by diagnosing discrepancies and reconciling data
  • Contribute to documentation of system processes, data dictionaries, and reporting standards.

IT Support (20%)

  • Provide Tier-1 IT support: password resets, workstation setups, user access, basic troubleshooting.
  • Triage tickets and escalate more complex issues to IT Manager or outside providers.
  • Assist with hardware rollouts, software installations, and user onboarding.
  • Maintain ticketing system hygiene and help identify recurring issues.

Skills, Knowledge & Expertise

  • Bachelor's degree in Management Information Systems, Business Analytics, Information Systems, Data Science, or similar.
  • Strong familiarity with Power BI, Excel, and basic SQL.
  • Comfort working with enterprise systems (ERP, HRIS, MES, CRM).
  • Solid analytical and problem-solving skills.
  • Strong communication skills—able to explain technical concepts to non-technical users.

Preferred Skills

  • Exposure to Infor Syteline, UKG, ShopTrak, or similar enterprise systems.
  • Experience with Python, DAX, or Power Query (M).
  • Understanding of data modeling concepts (Star schema, normalization, joins).
  • Experience with ticketing systems (Jira, FreshService, HelpDesk, etc.).

Job Benefits

  • Competitive PTO
  • 401(k) Match
  • Health, Life, Dental, and Vision insurance
  • Flexible Spending Account
  • On-the-job training
  • Opportunities for advancement
  • Employee Assistance Program
  • Referral Program
  • Employee Discount Program
  • Financial Wellness Program

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