Enterprise Account Management Lead

About the Team

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a key leader to be responsible for a post-sale pod and key merchant relationships within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our relationships and team across the largest restaurant groups in North America and product verticals. You will report to the Enterprise Restaurant Post-sale lead for DoorDash Canada. Canada is a critical piece of DoorDash's success and has an important seat at the table, as a market that is known for innovation and ability to win.

About the Role

As an Engagement Manager Lead on our Enterprise team, you will join and lead a passionate team of sales and relationship managers, as we deepen our partnerships with Canada's most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships, along with directly managing a team of account managers.

You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team. This role is a fixed term assignment with an expected duration of 12 months.

You're excited about this opportunity because you will…

• Lead, develop, and grow a phenomenal team of high performing salespeople and relationship managers.
• Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
• Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
• Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.

We're excited about you because you are…

Relationship Obsessed

• • You have 8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
    Leadership Focused- - You have 3+ years' experience growing and managing a high performing team, with direct experience in account management. You feel confident working cross functionally, and are able to effectively influence to unlock the best outcomes for our Merchants and DoorDash.
    Partnership Approach- - You are an analytical thinker who enjoys using data to tell a story. You can seamlessly find the right balance between leveraging data and common sense to problem solve.
    Impact Driven- - You have demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record..
    Multi-Disciplinary- - You are happy juggling many priorities concurrently in a fast-paced, ever-changing environment.

Nice to Haves

• High growth or early-stage startup experience.
• Proficiency in one or more AI, analytics & visualization tools (e.g., Sigma, Excel, SQL, Chat GPT).
• Knowledge of CRM software (e.g., Salesforce).

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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