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Enterprise Account Manager

2 weeks ago

CanadaUS Remote, Canada CoLab Software Full time
About CoLab

At CoLab, we want to help mechanical engineering teams bring life-changing products to market years sooner.

CoLab is a cloud based platform for engineering design review. We make it easy for subject matter experts (SMEs) across your business to access, evaluate, and comment on 2D drawings and 3D models. Our built-in AI peer checker, AutoReview, scans designs for common errors or non-compliance with your standards and guidelines. AutoReview creates markups and comments on your files, in context – just like a human checker.

With CoLab, human SMEs and AI work together to help you make better decisions and improve designs faster. We automatically capture knowledge from across your global business that would otherwise be buried in emails, spreadsheets, slide decks, and unknown locations in Sharepoint or PLM. Then, we make sure every lesson learned and every design guideline is applied exactly when it matters.

Companies like Johnson Controls, Komatsu, Schaeffler, and Polaris have launched products 40% faster, cut BOM costs by 50%, and reduced quality escapes by 15% in 1 year.

About the Role

As an Enterprise Account Manager, you will be instrumental in driving the growth and expansion of our existing enterprise customers. Your primary focus will be on leveraging enterprise strategy to foster deep relationships, deliver tailored solutions, and help clients achieve significant business outcomes. You will develop and execute robust account strategies aimed at landing and expanding 7-figure accounts while also working closely with Customer Success Managers to identify and close upsell opportunities ranging from $100K to $1M+.

What You'll Do:

  • Build Strategic Relationships: Establish and foster relationships with existing enterprise customers and strategic accounts to become their trusted advisor and advocate for CoLab.
  • Develop Account Strategy: Create and execute comprehensive account plans that maximize value for customers while driving significant revenue growth for CoLab.
  • Provide Expert Consultation: Act as a subject matter expert on CoLab and industry best practices, guiding customers on how to effectively leverage our solutions to meet their specific needs.
  • Identify Opportunities for Expansion: Proactively find, qualify, and cultivate upsell opportunities within existing accounts, specifically focusing on expansion deals ranging from $100K to $1M+ by understanding their evolving business and technical requirements.
  • Partner with Cross-Functional Teams: Work closely with Account Executives and Customer Success teams to strategize on account expansions, renewals, and identifying growth opportunities.
  • Drive Customer Success: Assist customers in achieving their desired outcomes by aligning CoLab's solutions with their goals, fostering long-term partnerships.
  • Document Activities: Manage follow-up conversations, track progress, and document all activities and insights in Salesforce to ensure transparency and effective pipeline management.

Who You Are:

  • Experience: Proven track record in an Account Manager role within a SaaS business, or an engineering background with strong closing skills, particularly with large enterprise customers. Experience in Manufacturing is a plus.
  • Strategic Thinker: Strong ability to navigate complex enterprise sales cycles for a product that is new to market, leveraging a strategic mindset to devise effective account plans that include closing expansion deals of $100K to $1M+.
  • Customer-Centric: Passionate about helping clients succeed and delivering significant value, with a keen ability to comprehend and analyze customer use cases.
  • Team Player: Dedicated to a team-oriented approach, with an ownership mindset and no ego.
  • Resilient: Motivated by challenges, you are excited to overcome roadblocks and drive positive outcomes for both customers and CoLab.
  • Excellent Communicator: Strong communication skills, with the ability to articulate technical concepts and solutions clearly and persuasively.
  • Adaptable: Thrives in a fast-moving startup environment, ready to embrace change and innovate as needed.