Client Services Manager

If you're a relationship-driven professional who thrives on helping clients succeed while keeping complex projects and communications organized, this Client Services Manager role in Toronto offers the ideal mix of leadership, strategy, and hands-on client support.

We're looking for someone who can confidently manage client accounts, build long-term relationships, and serve as the central point of contact between clients and internal teams. The ideal candidate is proactive, solutions-focused, and comfortable guiding clients through both day-to-day needs and larger strategic initiatives.

What You'll Be Responsible For

As a Client Services Manager, you'll oversee a portfolio of clients and ensure each receives exceptional service, timely support, and strategic guidance. Your responsibilities will include:

Client Relationship Management

• Serving as the primary contact for assigned clients, maintaining communication and trust
• Understanding client goals, challenges, and priorities to provide tailored recommendations
• Conducting regular check-ins, review meetings, and performance updates
• Managing expectations and ensuring clients receive consistent, high-quality service

Service Coordination & Delivery

• Overseeing the execution of services across multiple departments, ensuring deadlines and quality standards are met
• Tracking project progress and coordinating internal resources as needed
• Addressing client inquiries, escalations, and feedback promptly
• Ensuring all deliverables align with client objectives and contractual commitments

Strategy & Performance Oversight

• Reviewing client performance metrics and identifying areas for improvement
• Preparing reports, summaries, and insights that guide future planning
• Developing client-specific service plans that support retention and long-term growth
• Collaborating with operations, analytics, and leadership to improve processes and customer experience

Account Operations

• Managing renewals, service adjustments, and contract-related tasks
• Maintaining accurate client information, documentation, and communication logs
• Supporting onboarding for new clients to ensure smooth transitions
• Contributing to internal best practices for account management and client communication

What You Bring

You'll excel in this Client Services Manager role if you have:

• 3–5 years of experience in client services, account management, customer success, or a related field
• Strong communication and presentation abilities with a client-first mindset
• Demonstrated experience managing multiple clients or projects at one time
• Solid analytical skills and the ability to translate data into actionable insights
• Strong organizational habits and exceptional follow-through
• Comfort working with CRM systems, reporting tools, and project management platforms
• A proactive approach to problem-solving and a talent for resolving issues quickly
• The ability to build rapport easily and maintain long-term professional relationships

Experience in professional services, marketing, technology, operations, or business consulting is an asset but not required.

What You'll Gain

This full-time Client Services Manager position offers:

• Competitive compensation based on experience
• A stable schedule with opportunities for advancement
• Comprehensive training and ongoing professional development
• A collaborative, team-oriented environment that values leadership and initiative
• The chance to manage meaningful client relationships and influence service improvements
• Exposure to a wide range of industries and business environments

This role provides a strong foundation for career growth into senior client management, operations leadership, or strategic account direction.

How to Apply

If you're a client-focused professional who enjoys building relationships, solving problems, and delivering exceptional service, we'd be glad to review your application. Click "Apply Now" on Indeed and attach your resume.

Equal Opportunity Statement

We welcome applicants from all backgrounds. All qualified candidates will be considered without regard to race, colour, religion, gender, national origin, disability, age, sexual orientation, gender identity, or any other protected characteristic. We are committed to fostering an inclusive, respectful workplace.

Job Types: Full-time, Permanent

Pay: $75,000.00-$78,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Paid time off

Work Location: In person