Utility Billing Lead

5 hours ago

Hamilton, Ontario, Canada City Of Hamilton Full time

SUMMARY OF DUTIES

Reporting to the Supervisor, Utility Billing, the Utility Billing Lead provides technical and functional guidance to Utility Billing Clerks while monitoring their daily administrative tasks, work queues and customer correspondence. Responsible for reconciliation of utility and general ledger accounts by analyzing, summarizing and distributing utility adjustments. The Utility Billing Lead maintains up-to-date utility ownership records, processes work orders, audits meter readings, performs adjustments and refunds; approves debit authorizations from financial institutions, cancels and re-issues bill, oversees the City's collections process.

Provides customer service to Hamilton Utility clients, internal staff, and external stakeholders. Fields and cascades customer inquiries, complaints, and escalations.

Ability to perform all duties in the Utility Billing Clerk job description.

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