Assistant General Manager

1 week ago

Toronto, Ontario, Canada The Playbook Commons Full time $55,000 - $60,000 per year

Job Description

About Us:

We're excited to introduce The Playbook Commons; an exciting new restaurant located in the heart of Exhibition Place

At The Playbook Commons, we're all about creating memorable experiences. Our people-first culture empowers our team to deliver exceptional service in a guest-focused environment. Together, we're building a best-in-class hospitality experience.

Blending the energy of a steakhouse with the comfort of American-Italian cuisine and the excitement of sports theatre, The Playbook Commons offers a vibrant, welcoming space where great food meets great company - and where lasting memories are made.

What You'll Do:

  • Support the General Manager in overseeing daily operations, including staffing, guest service, financials, and strategic planning.
  • Lead and mentor both front-of-house and heart-of-house teams to uphold service excellence and company standards.
  • Assist with recruitment, onboarding, training, and performance management of all team members (e.g., hosts, servers, bartenders, kitchen and support staff).
  • Actively manage guest experience by resolving concerns, responding to feedback, and handling special requests with professionalism.
  • Work closely with the kitchen team to ensure timely and accurate food and beverage service, including accommodation of dietary needs.
  • Contribute to inventory control, including ordering supplies, conducting stock counts, and minimizing waste.
  • Assist in financial oversight, including revenue tracking, expense management, and identifying cost-saving opportunities.
  • Manage scheduling, timesheets, and basic payroll administration to ensure proper staffing and compliance with company policies.
  • Maintain a clean, safe, and organized environment in accordance with Ontario health and safety regulations.
  • Promote a positive, respectful, and inclusive workplace culture where communication and collaboration thrive.

What You'll Need:

  • 2+ years in a restaurant leadership or supervisory role in a full-service or upscale dining environment.
  • Proven leadership skills with the ability to coach and develop team members.
  • Strong customer service and communication abilities.
  • Highly organized and able to multitask in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Legal eligibility to work in Canada.
  • Smart Serve certification (required); Food Handler Certificate (preferred).

Why Join Us:

  • Group health benefits
  • Exclusive discounts
  • Staff meal
  • Career advancement opportunities in a growing environment
  • And more

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