Case Management Counsellor

Catholic Social Services is currently seeking a contract full-time, 40 hours per week, Case Management Counsellor in EDMONTON to join our Immigration team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community. Contract ends on March 31, 2026 with a possibility of extension. 

Job Summary:

As a Case Management Counsellor, you work directly with new immigrants and refugees supporting a smooth transition into life in Canada. You evaluate client needs and develop service plans. Through your career, you have developed strong interviewing and assessment skills, along with expert knowledge of community resources. As a strong collaborator, you develop partnerships with other service providers, clients and cultural communities to build on the strengths in newly arrived families. You are a strong team member who can communicate well and collaborate with colleagues to ensure clients' needs are met.

You have the ability to adapt easily to changing conditions and work responsibilities and display a positive attitude. You help newcomers overcome barriers including access to Health Care, Health literacy, transportation to medical appointments and help them navigate the Health system. You will identify resources and will develop and establish a positive relationship with Health Care providers.

Job Duties:

• Assess client's needs and determine the types of services required.
• Develop a service plan according to the assessment; developing goals and setting a time line.
• Respond to the assessed needs by providing services or supported referrals for service to meet critical needs (e.g. shelter, food, finances, health, education, parenting, safety, language) as well as in accessing and navigating mainstream services if necessary, provide clients with practical information and cultural and social orientation to life in Canada; provide or obtain interpretation and translation support as needed.
  • Conduct case management services to ensure that clients' needs are met.
  • Case management often requires direct and prolonged intervention and support with external service providers who are not attuned or trained in working with newcomers and their unique circumstances.
  • Case management involves considerable time and effort advocating, mediating, educating and addressing systemic barriers to meeting newcomer needs.
  • Case management aims to ensure a client builds on their strengths and reduces the likelihood that their challenges will become more complex.
  • Establishing goals with the newcomer client.
  • Jointly developing action plans with the newcomer client.
  • Documenting crisis management situations, resulting activity and results.
  • Tracking referrals to other community-based services and related follow-up.
  • Advocating and assisting clients to navigate government support systems.
  • Recording client notes, tracking efforts and progress.
• Deliver individual, family and/or group orientation sessions on relevant settlement topics: e.g., living and working in Canada.
• Establish networks with other Settlement Counsellors, community groups and centres, faith communities, cultural organizations, schools, day cares, etc.
• Collect client feedback (e.g., distribute surveys, workshop evaluations, etc.) to track outcomes of settlement services.
• Keep accurate and up to date client files.
• Ensure client confidentiality.
• Prepare and submit required reports and statistics.
• Represent the Agency in a professional manner in various community groups and committees to further serve the designated clients, promoting positive public relations at all times. 
• Understands funding requirements and expected service targets
• Perform other related duties as assigned  

What This Job Requires:

• A Degree in Social Work/Human Services or equivalent
• Preferred languages: Kinyarwanda, Swahili, Kirundi, or Lingala
• Minimum 2 years' experience working with newcomers to Canada
• Certification as a Settlement Practitioner through AAISA is desired and expected within 3 years of date of hire
• A vehicle and valid class 5 driver's license – requirement to transport clients in your personal vehicle
• Summary of driving record with no more than six (6) demerit points current within one (1) year.
• Required 2 years of Driving Experience 
• A reliable Vehicle, Valid Driver's License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
  Driver's Abstract with less than six (6) demerit points current within one (1) year
• Police Information Check including vulnerable sector search current within six (6) months
• Child Intervention Record Check current within six (6) months

What We Offer:

• The annual compensation for this position begins at $60,635.52 to $68, based on 40 hours/week) per year and is based on qualifications and experience.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.