Intensive Case Management Worker

Intensive Case Management Worker (FT) – St Josephine's

Catholic Social Services is currently seeking a Contract Part-time, 18 hours per week, Intensive Case Management Worker at St Josephine's in EDMONTON. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.

This position has a weekly schedule of Saturday to Sunday 12 pm to 9 pm. with contract end date of March 31, 2026. Some flexibility for weekends or evenings may be required based on client requirements.

Program Overview:

St Josephine's provides women exiting human trafficking, safe and supportive accommodation where they can begin their recovery and healing journey. Through a client-centered, trauma informed approach, survivors have access to essential basic needs, safety planning, system navigation, community resources and support services tailored to their unique needs.

Job Summary:

• Assesses dangers, develops safety plans and participates in collaborative risk management to support clients in obtaining or maintaining safety
• Provides coordination of informal and formal support systems and coordinates comprehensive wrap-around community services for clients such as healthcare, legal, training/education, life skills, translation and other needs.
• Identifies objective goals with clients to plan and develop a service plan & regularly monitors and reviews the progress of the goals that each client has set
• Provides a safe, nurturing environment for clients & provides consistent support around specific life and social skills to increase client capacity and skills
• Supports clients with system navigation, communication and conflict resolution through role modelling and coaching to assist clients in fostering their independence, resilience, and self-determination as appropriate to their abilities and experience
• Liaises with community partners to provide culturally safe programming and support services.
• Participates in daily household and operational duties, including meal preparation, cleaning, and sanitizing.
• Provides crisis intervention and problem solving support to any emergency situations
• Works from a trauma-informed, low barrier, client-centered approach ensuring clients feel valued and supported.
• Understands, supports, promotes, and adheres to the Agency's vision, mission, values, and organizational ethics, treating all persons with humility, compassion, and respect in interactions with clients, stakeholders, and the public
• Maintains respectful personal boundaries
• Establishes and maintains respectful, collaborative working relationships with all team members, clients and their key stakeholders. Presents as a positive and professional role model and ambassador for the Agency.
• Communicates effectively and respectfully in a professional manner with clients, both verbally and in writing. Actively listens to clients to understand their needs while being aware of and responding to non-verbal communication.
• Documents case notes and updates/maintains files and records data, ensuring the data is accurate, timely and complete. Ensures appropriate and confidential handling and storage of client/Agency information and documentation in accordance with Agency policies and procedures
• Completes incident reports, serious occurrence reports and/or other administrative duties in a precise and timely manner as per Agency policy and procedures
• Attends and actively participates in regular supervision, scheduled team meetings and professional development.

The ideal candidate will have a comprehensive understanding of the impacts of gender-based violence, the connection with mental health and substance misuse, and commitment to non- judgmental, client-centered services

What This Job Requires:

• Minimum of a Diploma in a Human Services' discipline or equivalent
• Degree in Social Work is an asset
• Additional relevant certifications or designations considered an asset
• Minimum of 2 years' related professional experience
• Equivalent combinations of education and experience may be considered

Other qualifications include:

• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Enrolment in the Agency Group Benefits plan as applicable
• Satisfactory driver's abstract with no more than six (6) demerit points current within one (1) year.
• A reliable Vehicle, Valid Driver's License, Vehicle Registration and Third Party Liability Insurance (amount of two million)

You can apply online for Police Information Check including Vulnerable Sector Search and Intervention Record Check.

For Police Information Check, including Vulnerable Sector Search, please visit the City of Edmonton's police service website.

For Intervention Record Check, please visit the

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer:

• The Annual salary for this position is $19, $22, weekly 16 hours) based on qualifications and experience. We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.