Senior Implementation Consultant
3 days ago
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.
We are looking for an Senior Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers' eyes and make sure they can move their content and comms processes into Staffbase.
Important: This is a remote role in Ontario Canada only.
What you'll be doing
Lead new Staffbase customer implementations including managing the project plan and project resources, for both onboarding and growth phasesEnsure that a plan is in place for each engagement for deployment, change management, and adoption programsClearly communicate implementation status, issues, risks, and effortBuild and sustain in-depth product knowledge regarding our core productsUnderstand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementationsApply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training Establish and oversee the customer's initial adoption, training, and development of best practices to build a strong foundation before and during the initial rolloutTroubleshoot and triage customer issues during implementationWork with Sales to scope, estimate, and write Statements of Work for new projectsPartner with Sales and CSMs to develop a plan for making Staffbase a part of the client's core architecture as well as identifying future growth and expansion opportunities with existing customers Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customersWhat you need to be successful
Familiarity with implementing Software-as-a-Service solutionsSeveral years of experience working on enterprise-scale deploymentsStrong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise.Project management experienceSelf-motivated team player ready to embrace a fast-paced, high-growth environment5+ years of consulting/client-facing experiencePassion for cloud technologiesNice to have: comms backgroundWhat you'll get
Competitive Compensation - we offer attractive salary packagesFlexibility - we offer flexible working time models and the option of hybrid workRecharge - 7 days PTO (incl. one floating holidayWellbeing- Monthly Well being Allowance ($50 CAD), from fitness to mental health, hobbies to relaxationSupport - we're offering an RRSP Program with company match and health plans, including dental & visionVolunteer Day - you'll get one day off per year for supporting a social project-
Senior Implementation Consultant
2 weeks ago
Toronto, Ontario, Canada Gatekeeper Ltd Full timeDescription Gatekeeper is the ONLY unified contract & third-party risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform - helping lean teams stay compliant,...
-
Senior Implementation Consultant
2 weeks ago
Toronto, Ontario, Canada eSCRIBE Full timeSenior Implementation Consultant Function: Customer Experience Reports to: Manager, Implementation Reviewed: Position Summary: The Senior Implementation Consultant is responsible for managing the end-to-end partner onboarding process of multiple implementations for medium to enterprise level customers. To ensure a smooth transition of all clients this...
-
Senior Implementation Consultant
7 days ago
Toronto, Ontario, Canada Netomi Full timeAbout the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and...
-
Senior Implementation Consultant
7 days ago
Toronto, Ontario, Canada Netomi Full timeAbout the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and...
-
Implementation Consultant
3 days ago
Toronto, Ontario, Canada Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Implementation Consultant
3 days ago
Toronto, Ontario, Canada Visa Full timeCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Senior Implementation Consultant
2 weeks ago
Toronto, Ontario, Canada Netomi Full timeAbout the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and...
-
Senior Implementation Consultant
7 days ago
Toronto, Ontario, Canada Netomi Full timeAbout the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and...
-
Senior Implementation Consultant
5 days ago
Toronto, Ontario, Canada Netomi Full timeAbout the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and...
-
Implementation Consultant
1 week ago
Toronto, Ontario, Canada Trapeze Group Full timePosition: Implementation ConsultantJob Profile: Implementation Specialist / Technical Product SpecialistLocation: Remote, Canada, OntarioCompensation RangeMaximum Rate: $100,000Minimum Rate: $80,000Current Vacancy: YesThis Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or...
