Lead Business Analyst – Business Process Management Group

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

For more information about Citco, please visit

About the Team & Business Line:

Fund Services is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

The Business Process Management Group (BPMG) is part of the wider Transformation Office (TO), which is a multi-skilled team charged with identifying, building, and deploying operational solutions leveraging tools from foundational platforms to emerging technologies. TO plays a crucial role in driving organizational change and achieving successful transformations.

This role offers a challenging and rewarding role in an award-winning global, industry-leading business, renowned for excellence. Citco is a great working environment, with opportunities for personal and professional career development.

Your Role:

The Lead Business Analyst will be a key member of the BPMG and will play an integral role in designing and delivering work orchestration solutions within the Citco Group.

As a core member of BPMG, you will be working with some of the industry's most accomplished professionals to deliver high-quality workflow solutions that both our clients and Business Units can depend upon. They will work with multiple and diverse stakeholder groups from across Business Units to optimize and digitize operational processes in order to deliver position bottom-line results for Citco.

• Gather, analyze, and document business requirements, user stories, and success criteria.
• Evaluate business processes for potential transformation and automation opportunities.
• Collaborate with SMEs and technical teams to brainstorm and assess solution feasibility.
• Develop wireframes, mockups, and low-fidelity prototypes to visualize business requirements and workflows.
• Document and communicate proposed solutions' business outcomes and benefits.
• Establish best practices, standard templates, and project governance guidelines for executing PoCs/prototype/solution builds.
• Collaborate with Process Owners and Platform teams to implement successful prototypes into production.
• Maintain and groom the product backlog.
• Organize and lead Scrum meetings, including stand-ups, backlog grooming, reviews, and retrospectives.
• Mentor and train other team members.
• Preparing comprehensive reports to update stakeholders on project status and outcomes.
• Prepare and present updates to senior leadership team.
• Prepare communications (newsletters and kpoint videos) to showcase the achievements and innovations of the team.

About You:

• 3+ years of experience working as a business analyst in an agile environment.
• 1 year of experience working as a lead or equivalent financial services industry experience.
• Experience with designing, evaluating, and monitoring key metrics.
• Quality and Risk Management experience.
• Possess exceptional communications skills, both written and oral.
• Ability to work independently and in a team environment.
• Ability to clearly articulate complex business problems in simple terms and present solutions.
• Ability to actively listen, understand, and learn.
• Results driven, strong attention to detail, adaptability, and problem-solving skills.

• Assets:

• Experience with Kpoint.

• Proficient with Microsoft Office 365.
• Familiar with Visio and
• Knowledge of JIRA and Confluence.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.