Supervisor - Income Assistance

Supervisor - Income Assistance - HUM015193

Employment Type: Permanent Full-time

Location(s): SK-Rgna-Regina

Ministry: 036 Social Services

Salary Range: $ $50.593 Hourly

Grade: SGEU.11.

The Ministry of Social Services' Service Delivery Branch requires 2 highly skilled full-time Supervisors located in the Regina Service Delivery office. The successful candidates will provide guidance and coaching to Income Assistance Service Delivery staff to ensure effective, compassionate, and non-judgmental client service to individuals with varying needs, issues, and concerns.

You will be a positive role model with experience in providing in-person service to Income Assistance clients and be aware of systemic barriers, such as impacts of poverty and socio-economic issues. It is required that the successful candidate have knowledge of and experience with Income Assistance regulations and policies, and the ability to provide consultation on policy, regulations, and procedural issues to Income Assistance Workers. Direct supervision experience in Income Assistance Service Delivery, including supervising Planning and Support Specialists and Assured Income Specialists, is preferred. Experience with Human Resource practices, such as recruiting and sustaining employees and dealing with stress in the workplace, is also required.

You will have knowledge of relevant community services and principles of Social Work. You will have experience in delivering presentations on Ministry programs and working jointly with ministry partners and community organizations. The ability to problem solve, organize and prioritize work in order to manage fluctuating work volumes/workflow is necessary. It is required that the successful candidate has experience in dealing in person with clients who display a broad range of emotions and behaviors.

You will be responsible for leading a team that works closely with diverse clientele to help them maximize their independence, autonomy, and quality of life. You will provide leadership, orientation, and training to unit staff who are assessing clients through a strength-based and solution-focused case management model while utilizing motivational interviewing to assist clients in making changes. You will guide your unit who are developing, implementing, evaluating, and adjusting case plans in collaboration with the client to establish goals and meet diverse needs.

Typically, the knowledge required for this position would be obtained through the completion of an undergraduate degree in Social Work, Indigenous Social Work, or a related course of study.

You will have knowledge of:

• The Saskatchewan Assistance Act, and other related Income Assistance acts, regulations, policies, and procedures;
• poverty and socio-economic issues, and how these influencing factors impact people;
• multicultural beliefs, values, and perspectives, with particular emphasis on First Nations and Metis;
• systemic barriers that affect clients and communities (addictions, health-related issues, etc.);
• human resource management practices, including strategies to recruit, support, and sustain a diverse workforce.

You will have demonstrated the ability to:

• plan, organize, prioritize, and assign a high-volume, diverse workload, taking into consideration conflicting priorities, frequent interruptions, and the needs of the team;
• lead, guide, and coach Income Assistance Workers, including Planning and Support Specialists and Assured Income Specialists, in their daily delivery of programs and services for a minimum of one year;
• exercise judgement where appropriate and ensure compliance with legislative and case practice requirements when applying and interpreting policy in making decisions and providing direction;
• apply a strength-based and solution-focused case management model while utilizing motivational interviewing when assessing, developing, implementing, evaluating, and adjusting case plans in collaboration with the client and others to establish goals and meet diverse client and family needs;
• anticipate, assess, and intervene in problems that may negatively affect the work team and office culture.
• deal with clients who display a wide range of emotions and behaviors in the service delivery office;
• develop and maintain open and honest work relationships with a challenging and diverse range of individuals, interest groups, and related service producers;
• accurately and in a timely manner access, retrieve, input, and process information using various computer applications; and
• clearly and concisely communicate both verbally and in writing, to various audiences both internally and externally, deliver presentations on Ministry programs, and work jointly with ministry partners and community organizations.

Applicants are asked to clearly identify in their cover letter how they have gained the required knowledge and how they have demonstrated the abilities required. This position will require travel within or between communities as needed. A driver's license is required. Selections for interviews will be made on this basis and only those applicants being interviewed will be contacted.

We are committed to workplace diversity.

Hours of Work: B - SGEU Field one day off every three weeks

Number of Openings: 2

Closing Date: Dec 11, 2025, 11:59:00 PM