Director, Operations

Overview
Reporting to the Vice President, Clinical Program & Quality at Michael Garron Hospital and to the Board of Directors (IGGH), the Director, Long-Term Care Operations (Executive Director) is responsible for the overall leadership, clinical and operational management of Ina Grafton Gage of Toronto Long term care home. This role oversees all facets of long-term care delivery, including staffing, compliance, hospitality services, resident experience, and financial management. The Director ensures alignmentwith legislative and regulatory standards, leads interdisciplinary teams, and fosters a culture of safety, excellence, and resident-centered care. In addition to strategic planning and operational oversight, the Director provides leadership for food anddietary services, environmental services, and program support, ensuring these essential services are delivered efficiently and enhance the quality of life for residents.

EDUCATION

• A Master's degree in a health-related discipline, Business Administration, Gerontology, or a related field is required.
• Certification as a Long-Term Care Administrator through a Ministry of Long-Term Care approved provider is required.

Qualifications

• A minimum of five (5) years of progressive leadership experience in a senior management role within a long-term care or similar healthcare environment.
• Extensive experience in operational leadership within long-term care or complex continuing care environments with a demonstrated ability to manage complex service delivery models and ensure consistent, high-quality resident experiences.
• Proven expertise in finance, facilities oversight, human resources management, quality improvement, and strategic planning.
• Strong analytical and systems-thinking skills, with the ability to assess complex operational challenges, interpret performance data, and implement data-informed strategies that enhance service delivery and resource utilization.
• In-depth knowledge of relevant legislation and regulatory frameworks, including the Long-Term Care Homes Act and Regulation 79/10, MOHLTC Standards, Employment Standards Act, Labour Relations Act, Human Rights Code, Occupational Health and Safety Act, WHMIS, fire safety regulations, and building codes.
• Familiarity with collective agreements and CARF standards.
• Demonstrated expertise in integrating Ministry of Health and Long-Term Care compliance requirements.
• Proven ability to interpret and apply complex regulatory requirements to ensure organizational compliance, resident safety, and continuous quality improvement.
• Demonstrated ability to build and sustain effective working relationships with internal leaders, system partners, vendors, and cross-sector stakeholders, fostering collaboration and alignment across the continuum of care.
• Experience leading the implementation, monitoring, and evaluation of operational initiatives within large healthcare or regional systems, resulting in measurable improvements in service quality, efficiency, and resident satisfaction.
• A proven track record of fostering positive relationships with service providers and achieving results that enhance organizational performance and stakeholder confidence.
• Commitment to comprehensive safety programs, including staff, resident, and environmental safety, aligning with organizational standards and regulatory requirements.
• Exceptional leadership capabilities, with the ability to cultivate a high-performance culture that promotes growth, development, and staff engagement.
• Good work and attendance record.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safetypolicies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.