Senior Student Advisor

Reporting to the Manager, Student Advisement, the incumbent is the Senior Advisor within the Student Advisement team, providing case advice to other advisers and leading the competency development of Student Advisors, Student Experience Specialists and additional staff within the team. The Senior Advisor is also responsible for training all Student Advisement staff as well as developing and delivering educational modules for faculty, staff, and administrators across the College with respect to advising and supporting students. The Senior Advisor takes the lead role in liaising/collaborating with the Academic Faculties and other service areas for the purpose of understanding issues, sharing student concerns, and presenting information about the Advisement team. During peak periods, the Senior Advisor provides developmental advising to students who are unclear about their next steps regarding any aspect of their Sheridan experience. The Senior Advisor represents Student Advisement and/or Student Affairs on College committees when required.

What You'll Be Doing

• Acting as a mentor, guide and role model to staff as the expert to provide knowledge, advice, training, experience, and personal insight;
• Acting as a consultant to the other advisers as complex or unique student cases arise;
• Coordinating case conferences with appropriate Sheridan specialist(s) to resolve individual student needs;
• Developing and implementing the Student Advisement training program and plan for Student Advisers, Student Experience Specialists and other staff;
• Collaborating with the Manager, Student Advisement to determine the execution of training activities;
• Reviewing and revising content and mode of delivery to ensure accuracy of information through outreach to each academic program and to various Sheridan business units;
• Leading and participating in collaborative efforts to develop and deliver student support/retention initiatives aimed at enhancing academic success, the quality of the student experience, and service to students;
• Employing Developmental Advising techniques to support students through in-person, email, phone, or video technology modalities;
• Evaluating and assessing students' concerns and issues about their next steps regarding any aspect of their Sheridan experience in order to determine appropriate options and solutions;
• Coaching students through barriers that are preventing them from taking the next steps or from succeeding academically through one-on-one, small group meetings or workshop settings;
• Providing explanation of options and assisting students to prioritize and develop a course of action that leads to an effective solution. Such tailored action plans often include referrals to other Sheridan specialists;
• Performing other related duties, as assigned.

About You

You have a keen understanding of holistic student development and the unique philosophies and theories that inform advising practice in higher education and the ability to apply these frameworks to complex advising encounters.

You have excellent verbal and written communication skills along with effective listening, probing and assessment skills.

You are committed to the principles of empowerment, integration and inclusion and are a student/client centered individual with a passion for facilitating student success and enhancing the student experience.

You enjoy working with diverse populations, are able to apply principles of inclusivity and inter-cultural competence and are committed to centring equity, diversity and inclusion to meet the needs of a diverse student population.

The successful candidate will also meet the following qualifications:

• 4-year degree in Business, Education, Social Science, Psychology, Education or a related field.
• 5 years of progressive experience in an educational environment (post-secondary preferred) or a combination of educational and social services environments where responsibilities included: assessing and advising clients, preparing and presenting educational topics to groups of students, writing and delivering training programs to groups, designing and writing policy and procedural manuals, collecting, recording, analyzing, reporting, and presenting statistics (equivalency to be considered).
• Experience identifying and responding to students in crisis and distress.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people's lives. Our strategic plan, Sheridan 2027: Forging the Future ), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we're making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

Department: Student Affairs

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid | On-site at least 3 days/week

Reference #: J

Employee Group: Support Staff – Temporary

Payband: K

Hourly Range: $ $54.48

Hours: 35

Hours/Week: 8:30 am – 4:30 pm

Application Deadline: November 19, 2025

Application Details: This is a temporary position that may continue to May 15,

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.