Support Specialist – Major Accounts Edmonton

Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We're committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you'll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

In this hybrid workstyle role based in Edmonton, you will be working in office and remotely as well as attending in-person meetings. The Major Accounts team serves Alberta Blue Cross' largest and most complex group customers 1000+ employees. Under the direction of the Manager, Major Accounts North, the successful candidate will be part of a team of five professionals responsible for ensuring the needs and expectations of our valued group customers are consistently met and exceeded. 

The customer experience we deliver to our plan sponsors and plan members is second to none, and the expectation of the role of Major Accounts Support Specialist is to build, strengthen and sustain relationships with large group customers and their advisors.

WHAT YOU WILL DO:

• Present and negotiate renewals, ensuring a balance between financial viability and the needs and expectations of our valued customers.

• Follow up and ensure proper documentation and implementation of renewal action.

• Assemble an annual review of plan design changes, plan member activity and financial information on a three (3) year basis to be presented with the renewal. 

• Plan for and attend in-person quarterly meetings with clients.

• Assist and coordinate Requests for Proposals (RFPs) ensuring compliance to specifications, liaise with all parties, ensure information provided is current and accurate.  

• Lead enrollment and change activities of new and existing major accounts using a project management approach.

• Ensure an effective, high level of scheduled service to customers in Edmonton and surrounding areas. 

• Strategize with group clients to assess and identify organizational wellness and benefits priorities and pain points. Research and propose Alberta Blue Cross solutions.

• Document meetings to confirm discussion and follow up as required.

• Lead or assist with benefit presentations to existing and potential customers.

• Communicate directly with our customers about new or expanding products, services, or process changes within Alberta Blue Cross.

• Investigate escalated eligibility and claim inquiries and ensure prompt follow-up with plan sponsor.

• Oversee eligibility data exchange processes between plan sponsors and Alberta Blue Cross.

• Monitor major accounts for opportunities for value added services and new lines of benefit.

• Maintain Major Account contract and service files.

• Attend group department meetings, conferences and sales related functions as required.

WHAT YOU WILL HAVE:

• A wealth of group benefits-related experience that includes all facets of Flexible Extended Health, Dental, Disability and Life, and Wellness benefit plan solutions.

• Strong interpersonal skills that allow you to easily liaise with plan sponsors, consultants, advisors, underwriters, and teams within Alberta Blue Cross.

• High attention to detail and mastery of the art of organization.

• Professionalism and excellence in sales ability and presentation skills.

• A desire to learn and grow your knowledge and skill set through industry educational courses.

This posting will remain open until Wednesday, December 10, 2025.

Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online