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Tier 3 Technician

2 weeks ago

Lloydminster AB, Canada Willcraft Technologies Ltd. Full time

Tier 3 Technician / Senior Systems Engineer

Lead major technical initiatives. Solve high-impact challenges. Shape the future of a 30-year MSP.

Willcraft Technologies is a trusted, family-owned MSP proudly serving Lloydminster and surrounding regions for over 30 years. We support clients across healthcare, oil & gas, legal, accounting, education, and SMB—keeping critical environments secure, resilient, and productive.

We are expanding our technical leadership team with a Tier 3 Technician / Senior Systems Engineer who can take ownership of complex problems, lead projects, and support the continued growth and modernization of our clients' environments.

If you are a senior-level technician who thrives on autonomy, advanced troubleshooting, and meaningful client impact—this is a role built for you.

About the Role

As a Tier 3 Technician, you will be the escalation point for complex technical issues and the leader on advanced implementations. You will work closely with our Operations Manager and Tier 1/2 team to ensure high-level resolution, excellent documentation, and strong technical standards across our service stack.

This role is ideal for someone who enjoys:

  • Leading major projects
  • Designing solutions
  • Working directly with clients
  • Mentoring junior technicians
  • Owning environments end-to-end

What You'll Do

Tier 3 Escalations

  • Resolve complex issues involving servers, networking, virtualization, security, cloud infrastructure, and integrations
  • Provide deep technical troubleshooting and root-cause analysis
  • Support escalation requests from Tier 1 and Tier 2 technicians

Implementation & Projects

  • Lead or support major implementations, including:
  • Server deployments & migrations
  • Network redesigns
  • Firewall and security stack deployments
  • Microsoft 365 & Azure projects
  • Backup/disaster recovery implementations
  • Cybersecurity upgrades
  • Ensure all projects follow Willcraft's documentation and scope processes

Proactive Technical Leadership

  • Improve client environments through standards alignment
  • Participate in technical roadmapping and infrastructure planning
  • Review client technical risks and propose remediation plans
  • Help build and update internal SOPs and best practices

Mentorship & Internal Support

  • Mentor junior staff and raise the technical bar of the team
  • Provide admin/support for our RMM, PSA, and monitoring tools
  • Collaborate with Sales & TAM to support QBRs and solution design

Client-Facing Responsibilities

  • Attend client meetings for technical planning
  • Present complex topics in clear, client-friendly language
  • Maintain strong, trusted relationships with key accounts

You'll Be Successful Here If You…

  • Thrive in an MSP environment
  • Enjoy technical autonomy and solving complex issues
  • Communicate clearly with both clients and teammates
  • Are detail-oriented and documentation-driven
  • Want to mentor others and elevate the team
  • Can balance project work with escalations and priorities
  • Take ownership and pride in your work
  • Value long-term client relationships

Essential Technical Requirements

Candidates should be confident with most of the following:

Core Infrastructure

  • Windows Server (2012–2022)
  • Active Directory & Group Policy
  • Azure AD / Entra ID
  • Intune device management

Networking

  • Firewalls (Fortinet, SonicWall, WatchGuard, or similar)
  • VLANs, routing, VPNs
  • Wi-Fi systems & switching fundamentals

Cloud & Productivity Tools

  • Microsoft 365 administration
  • Azure infrastructure experience (VMs, storage, security)
  • SharePoint, OneDrive, Teams troubleshooting

Security

  • MFA, conditional access
  • Endpoint security tools
  • Patch management
  • Backup & disaster recovery systems

Tools

  • Experience with PSA/RMM platforms
  • Documentation platforms such as IT Glue
  • Ticketing system best practices

Qualifications

Required:

  • 3–7 years experience in an MSP or similar technical environment
  • Strong troubleshooting & diagnostic skills
  • Proven experience leading projects
  • Excellent written and verbal communication skills
  • Valid driver's license
  • Ability to work on-site at client locations
  • Reliable Transportation

Preferred:

  • Certifications (MCSA, Azure, Network+, Security+, etc.)
  • Experience designing infrastructure or solution architecture
  • Cybersecurity exposure

Compensation & Benefits

  • Competitive salary aligned with Tier 3 expectations
  • Project-based bonuses and overtime when applicable
  • Extended health and dental benefits
  • Complimentary gym membership to Viking Strength
  • Training, certificates, and professional development
  • Clear path to senior engineering or architectural roles
  • A stable, supportive workplace environment backed by 30 years of client trust

Our Core Values

We hire and lead by our values:

Integrity
• Accountability
• Service Above Self
• Respect
• Continuous Improvement

We want someone who embodies these values and strengthens our culture.How to Apply

Submit your resume and a brief introduction outlining:

  • Your strongest technical competencies

  • A complex technical problem you're proud of solving

  • Why an MSP environment is the right fit for you

Email

Willcraft Technologies Ltd.

  • Box 11405 RPO 10 Lloydminster AB T9V 3B7