Claims Service Representative

Job Summary (external):

As the first point of contact for our stakeholders, you'll provide clear, courteous assistance on claims and coverage. Your ability to navigate policy nuances and resolve inquiries with ease helps injured workers and employers move forward with confidence

Job Duties:

• Act as the primary point of contact for claims-related inquiries from workers, employers, healthcare providers, and other stakeholders.
• Gather, assess, and input claims information, ensuring workers compensation coverage is verified.
• Create new claim files, enter data, and request additional reports as needed.
• Accept no time loss claims within defined parameters and forward complex claims for further review.
• Explain policies and procedures to claimants and stakeholders, ensuring a clear understanding of claim entitlements.
• Approve medical expenses within specified guidelines and authority levels.
• Identify workers in crisis and refer them to appropriate resources within WCB.
• Manage claim-related inquiries and direct unresolved concerns to appropriate team members.
• Ensure all communications and actions taken are documented accurately within claim files.

Qualifications:

• Actively enrolled in post-secondary education, returning in Fall 2026
• Minimum six (6) months experience in a customer service environment addressing customer inquiries/concerns
• Typing Speed – Minimum 35 words per minute with an error rate of less than 5%.
• Customer Service – Strong ability to provide high-quality service, including handling difficult situations with tact and diplomacy.
• Problem-Solving – Ability to gather and assess information, analyze claims, and apply procedures to resolve inquiries efficiently.
• Communication Skills – Strong verbal and written communication skills to interact effectively with various stakeholders.
• Technical Proficiency – Proficiency in Windows-based software (Word, Excel, Outlook). Experience using call center technology is an asset but not required.
• Attention to Detail – Ability to work accurately and efficiently in a fast-paced environment.
• De-escalation & Active Listening – Knowledge of advanced customer service techniques would be an asset.
• Bilingualism (English & French) is an asset but not required.

Additional Information (external):

Starting salary: $60,844/annually

Up to 4 summer term positions

This summer student position is only open to students who will be returning to post-secondary education in the fall. Any applicant who does not meet this criteria will not be considered.

Please note that this position will begin on April 27, 2026 with a 9 week training class and end on August 28, 2026. The hours of work will be Monday to Friday, 8:30 a.m - 4:30 p.m.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Ability to communicate proficiently in both official languages (English & French) is an asset.

A satisfactory criminal record check will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, LGBTTSQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Summary (internal):

As the first point of contact for our stakeholders, you'll provide clear, courteous assistance on claims and coverage. Your ability to navigate policy nuances and resolve inquiries with ease helps injured workers and employers move forward with confidence