Concessions Floor Supervisor

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Concessions Floor Supervisor

The Concessions Floor Supervisor is responsible for overseeing day-of-event operations for an assigned level or zone of concessions at Rogers Centre, ensuring safe, efficient, and guest-focused service in alignment with Legends' standards. This is a supervisory role that provides direction and oversight to bargaining unit staff and does not perform bargaining unit work, except for instruction/management training, unexpected legitimate and immediate needs, emergencies, or when regular employees are not available, as permitted under the applicable collective agreement. The role supports revenue and profitability goals and partners closely with Concessions Managers and other departments to deliver a seamless event-day experience.

Compensation

Hourly Wage: $24.00

Vacancy Status

This posting is for a new vacancy.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach.

Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.

The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.

Winning is an everyday mindset at Legends Global. We succeed together as one unified team.

The RoleDuties & Responsibilities

• Supervise concessions stands, portable units, and bars within an assigned area during events, ensuring they are properly staffed, stocked, opened, operated, and closed according to Legends and Rogers Centre standards.
• Provide clear direction and on-floor leadership to front-line team members, monitoring performance and reinforcing a culture of safety, accountability, and guest-first service without regularly performing bargaining unit tasks.
• Develop and maintain effective floor control by monitoring crowd flow, sales trends, and service times, positioning staff strategically and adjusting assignments throughout events.
• Create, implement, and monitor sales and service incentives to drive per-caps, upselling, and guest satisfaction.
• Maximize the effective deployment of labour by adjusting staffing in real time based on business levels, event flow, and service needs.
• Ensure adherence to point-of-sale (POS) and electronic payment procedures in a fully cashless environment, including accurate completion of end-of-shift reports and related documentation by staff.
• Support inventory control processes in assigned locations, including oversight of opening and closing counts, transfers, returns, and spot checks to ensure accurate product levels and minimal waste or shrink.
• Conduct walk-throughs to verify product quality, portioning, speed of service, cleanliness, and compliance with food safety and responsible alcohol service standards.
• Respond to guest questions, comments, and concerns in a timely, professional manner, resolving issues on the spot when possible and escalating as appropriate.
• Support hiring, onboarding, training, and ongoing development of concessions staff by observing, coaching, and providing feedback on service, product knowledge, and policy adherence.
• Ensure staff follow all company policies and procedures and complete assigned duties in a positive, quick, and accurate manner.
• Promote and enforce all Legends, Rogers Centre, and regulatory policies related to health and safety, alcohol service, accessibility, and workplace conduct.
• Collaborate with managers and peers to identify and implement new ideas to improve menus, service models, and operational processes.

Skills & Abilities

• Proven ability to lead and motivate diverse front-line teams in a high-volume, fast-paced, event-driven environment.
• Strong customer service orientation with the ability to remain calm, professional, and solution-focused when handling guest or employee concerns.
• Solid organizational and time-management skills, with the capacity to manage multiple stands, priorities, and timelines during live events.
• Effective problem-solving and conflict-resolution skills, including the ability to make sound decisions quickly under pressure.
• Clear, confident verbal communication skills, including the ability to give direction, provide feedback, and deliver briefings to staff.
• Comfort working with POS systems, basic reporting tools, and standard office applications to support scheduling, inventory, and documentation.

Knowledge, Skills, & Experience

• Previous supervisory or lead experience in concessions, food and beverage, hospitality, or a related high-volume customer service environment.
• Familiarity with working in a unionized environment and understanding of the limits on management performing bargaining unit work.
• Demonstrated knowledge of POS operation, electronic payment reconciliation, inventory control, and basic labour management practices in a hospitality or stadium/arena setting.
• Smart Serve certification and minimum legal serving age as required in Ontario.
• Understanding of safe food handling principles; formal food handler certification is considered an asset.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on the event schedule.

Physical Demands

• On feet for the majority of the shift, with frequent walking throughout multiple levels and concessions locations within the venue.
• Frequent standing, reaching, and bending while supervising operations and moving through stands and service areas.
• Occasional handling or oversight of movement of products and supplies (up to approximately 25–40 lbs.), ensuring that bargaining unit staff perform this work except where the collective agreement permits management involvement (e.g., emergencies or training).
• Frequent speaking and hearing in a noisy, crowded environment to communicate with guests, staff, and other departments.
• Frequent use of hands and fingers for POS operation oversight, radio use, paperwork, and handling small items related to supervisory duties.

The essential responsibilities of this position are outlined above and may be adjusted due to operational requirements or reasonable accommodation. This description does not limit management's right to assign other duties.

Hiring Process Disclosure

Legends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process.

Legends Global is an Equal Opportunity Employer and is committed to employment equity. We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans. We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.

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