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Vending Floor Supervisor

2 weeks ago

Toronto Ontario MV J Canada Legends Global Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Vending Floor Supervisor

The Vending Floor Supervisor is responsible for leading vendors, vending leads, and vending support staff to deliver efficient mobile food and beverage service throughout Rogers Centre, with a strong focus on guest satisfaction, product integrity, and sales performance. This is a supervisory role that provides direction and oversight to bargaining unit staff and does not perform bargaining unit work, except for instruction/management training, unexpected legitimate and immediate needs, emergencies, or when regular employees are not available, as permitted under the applicable collective agreement.

Compensation

Hourly Wage: $24.00

Vacancy Status

This posting is for a new vacancy.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach.

Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.

The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.

Winning is an everyday mindset at Legends Global. We succeed together as one unified team.

The RoleDuties & Responsibilities
  • Supervise vendors, vending leads, and vending support staff during events, providing clear direction, assigning zones, and monitoring performance throughout the event without regularly performing bargaining unit tasks.
  • Develop and maintain effective floor control by monitoring traffic patterns, crowd flow, and sales trends, positioning vendors strategically and adjusting assignments to maximize coverage and sales.
  • Provide ongoing training, guidance, and coaching to front-line vending staff on service standards, product knowledge, responsible alcohol service, and safety practices.
  • Ensure all required logs and documentation (e.g., labour, inventory, food safety, incident reports) are accurately completed and submitted by staff in accordance with company procedures.
  • Oversee POS and electronic payment use in a cashless environment, including support for handheld devices, monitoring end-of-shift settlements, and flagging discrepancies for management review.
  • Manage inventory for assigned vending locations through oversight of opening and closing counts, tracking transfers and returns, monitoring product levels, and ensuring inventory balances to event sales.
  • Place and adjust daily orders in collaboration with the Vending Manager to maintain appropriate stock levels based on projections, historical trends, and actual sales.
  • Monitor waste and spoilage by reviewing product usage and production levels, implementing practices to minimize loss while maintaining food quality and safety.
  • Ensure all vending areas, storage spaces, and equipment are kept clean, organized, and in compliance with Legends and Rogers Centre standards.
  • Handle guest inquiries, requests, and complaints that cannot be resolved by vendors, providing timely, professional resolutions and escalating when necessary.
  • Ensure staff follow all corporate, facility, and government regulations, including those related to alcohol service, food safety, health and safety, and accessibility.
  • Serve as a visible role model by maintaining proper uniform and appearance, demonstrating professional conduct, and fostering a positive, team-oriented culture.
Skills & Abilities
  • Strong leadership skills with the ability to direct, motivate, and support a large, mobile front-line team in a high-volume, event-based environment.
  • Excellent communication skills, including clear verbal direction and effective, respectful interaction with guests, staff, and management.
  • Demonstrated ability to prioritize tasks, manage time effectively, and maintain control of multiple moving parts across a large venue.
  • Proven problem-solving and conflict-resolution abilities, including sound decision-making under pressure and in high-traffic situations.
  • Comfort working with handheld POS devices, inventory tools, and basic reporting to support event operations.
  • Ability to interpret and apply company policies, procedures, and regulatory requirements, and to coach team members on compliance.
Knowledge, Skills, & Experience
  • Prior supervisory or lead experience in vending, concessions, food and beverage, or a similar high-volume service operation is preferred.
  • Strong understanding of inventory control practices, including counts, transfers, reconciliation, and loss prevention, ideally within a stadium or arena environment.
  • Smart Serve certification and minimum legal serving age as required in Ontario.
  • Food Handler certification (or willingness to obtain) and working knowledge of safe food handling standards.
  • Demonstrated ability to handle multiple tasks and high-volume situations simultaneously while maintaining service quality.
  • Experience working with diverse teams and guests, with the ability to receive direction from management and implement it effectively on the floor.
  • Availability to work evenings, weekends, holidays, and extended hours based on the Rogers Centre event schedule.
Physical Demands
  • Frequent standing and walking throughout concourses, seating areas, and back-of-house spaces for the duration of events while observing and supervising vending operations.
  • Frequent visual and auditory monitoring of vendors and guest interactions to ensure safety, service quality, and adherence to procedures.
  • Occasional bending, reaching, and handling of light items (e.g., paperwork, handheld devices, small supplies) associated with supervisory duties, in accordance with CBA expectations.
  • Ability to move quickly between zones and levels, including use of stairs, during peak service periods.
  • Frequent speaking and hearing to communicate with vendors, guests, and other departments in a noisy, crowded environment.

The essential responsibilities of this position are outlined above and may be adjusted due to operational requirements or reasonable accommodation. This description does not limit management's right to assign other duties.

Hiring Process Disclosure

Legends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process.

Legends Global is an Equal Opportunity Employer and is committed to employment equity. We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans. We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.