UX Designer

Riva is seeking a thoughtful and data-driven UX Designer to shape high-impact user experiences grounded in research, experimentation, and measurable outcomes. This role blends user-centered design with business analysis - partnering closely with product, engineering, and go-to-market teams to translate user insights into intuitive, high-converting interfaces. You will lead research-informed design iterations, validate assumptions through structured testing, and apply behavioral and performance data to ensure every experience is intentional, effective, and aligned with both user needs and business goals.

WHAT YOU WILL BE DOING

Reporting to the Vice President of Product, this role combines product UX design with business analysis, grounded in data-driven iteration and deep user research. Join a team that believes great design is a science, not just an art - where feedback loops, behavior analysis, and structured testing shape every screen.

More specifically, your responsibilities will include:

• Design and iterate on user interfaces that drive real user engagement and conversion based on behavioral data and usability testing.

• Conduct early-stage user research, usability tests, and segmented audience feedback loops to inform and refine design decisions.

• Translate insights from research into wireframes, prototypes, and high-fidelity designs that solve real user problems.

• Partner with product managers, analysts, and developers to define and improve user flows, information architecture, and interaction design.

• Support business analysis activities like gathering requirements, synthesizing findings, mapping user journeys, and documenting design rationale.

• Run structured, pre-live feedback cycles and low-risk testing on early design iterations to validate assumptions and reduce rework.

• Apply behavioral psychology, design thinking, and performance metrics to ensure every experience is intentional, effective, and measurable.

• Collaborating cross-functionally with engineering, sales, and marketing.

WHAT YOU BRING TO THE TABLE

• 3+ years of experience in UX/UI design, ideally for SaaS or high-conversion websites or applications.

• Experience conducting user research, A/B testing, and iterative prototyping with real audience input.

• Strong portfolio showcasing data-informed design thinking, not just visual polish.

• Ability to interpret research and analytics, translate into design hypotheses, and apply test findings to improve UI/UX.

• Familiarity with tools like Figma and analytics platforms like Hotjar, GA4, LogRocket or New Relic and testing platforms like User Testing.

• Comfort with ambiguity and strong problem-solving skills—you know how to ask the right questions and explore multiple paths to clarity.

• Experience with CRO, experimentation frameworks, or content-driven conversion design.

CORE COMPETENCIES FOR SUCCESS

• Integrity & Accountability: Acting with honesty and responsibility, taking ownership of actions and decisions. Navigating organizational dynamics.

• Collaboration: Inspires and motivates others, embraces diverse perspectives, and works effectively in teams to achieve shared goals.

• Business Acumen: Understanding key drivers of company success and applying knowledge to achieve goals.

• Design Thinking: Using creativity, new technologies, and customer-centered approaches to solve complex problems.

• Analytical Thinking & Decision Making: Inspires and motivates others, embraces diverse perspectives, and works effectively in teams to achieve shared goals.

• Leadership Strategic Vision & Planning: Guides the organization with a clear and actionable vision, develops plans based on long-term goals, adapts to change effectively, and inspires alignment with organizational strategy through data-driven decision-making.

• Operational Alignment & Coordination: Ensures that operational activities are coordinated, efficient, and focused on achieving strategic objectives.

• Innovation: Drives creative solutions, encourages experimentation, and fosters an environment where new ideas can thrive.

MORE ABOUT RIVA

We are an Edmonton-based software development company with a global footprint. Our Relationship Engine creates seamless data flow between applications like email, calendar, contacts, and tasks and CRM - synchronizing data and eliminating the need for task switching, application toggling, and data entry duplication across platforms.

We offer a work culture that fosters diversity, equity, inclusion, and fun. Where curiosity is rewarded, and each day offers the chance to learn, grow, and contribute to the efforts of people you like, respect, and value.

WHAT WE BRING TO THE TABLE

• RRSP/TFSA matching.

• Paid vacation starting with 3 weeks.

• Paid wellness time for mental health, personal benefits, and personal time.

• Paid time off to volunteer with charities of your choice.

• Extended health care benefits, dental and life insurance.

• Professional development and training allowance for career advancement.

Must hold a valid work permit or be a permanent resident or citizen of Canada.

Riva is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We appreciate all applicants for their interest in joining Riva. Please note that only candidates selected to move forward in the process will be contacted.