Service Manager

3 days ago

Calgary, Alberta, Canada Safeway Aspen Full time

Located in the Aspen Landing Shopping Centre (375 Aspen Glen Landing SW), Safeway Aspen in Calgary offers a full-service grocery experience with a pharmacy, bakery, deli, produce, and meat department. Open daily from 7 AM to 10 PM, it features convenient services like a Starbucks, sushi bar, and home grocery delivery, serving the southwest Calgary community.

Key Details for Safeway Aspen (Aspen Glen Landing):

  • Location: 375 Aspen Glen Landing SW, Calgary, AB T3H 0N6.

Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.

What You'll Do

  • Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
  • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
  • Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

What You'll Bring

  • Bachelor's Degree or equivalent experience
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams and managing a diverse group of roles and responsibilities
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
  • Experience running complex processes using Lean or other techniques
  • Valid driver's license required

Job Type: Permanent

Pay: $27.00-$29.00 per hour

Expected hours: 33 – 40 per week

Benefits:

  • Commuter benefits
  • Disability insurance
  • Discounted or free food
  • Housing allowance
  • On-site childcare
  • Profit sharing
  • Stock options
  • Store discount
  • Tuition reimbursement

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Education:

  • Secondary School (preferred)

Location:

  • Calgary, AB (preferred)

Willingness to travel:

  • 25% (preferred)

Work Location: In person

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