Director, Fusion Response

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a member of the Enterprise Resilience and Fusion team, you'll play a critical role in ensuring CIBC's operational stability and recovery from significant disruptions. As the Director, Fusion Response, you'll lead the orchestration of enterprise-wide incident response for technology, business disruptions, fraud, cyber, and physical security events. You'll develop and execute strategic and integrated incident response plans, maximize team efficiency, and minimize risks to restore business operations with minimal impact. You'll guide a team of incident responders, collaborate with leaders across the organization, and continuously refine processes to address an evolving threat landscape. You'll also be responsible for analytics and reporting, and for developing the professional capabilities of your team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Lead, Orchestrate & Recover- Lead and execute enterprise-wide incident management, issue resolution, and recovery efforts for all major disruptions. Develop and implement integrated incident response strategies to ensure business operations are restored quickly and effectively. Oversee and direct Fusion Response operational activities, prioritizing and adapting response actions as needed.
• Team Leadership & Development- Lead, coach, and develop a team of incident responders, ensuring high performance and professional growth. Assign, track, and manage tasks to completion, maintaining high standards and clear communication with leadership.
• Continuous Improvement & Best Practices - Design and enhance incident management capabilities, including playbooks, procedures, and preparedness exercises. Refine Fusion Response processes to meet operational requirements and adapt to new threats.
• Analytics & Reporting- Deliver accurate incident analytics and executive reporting, providing insights and recommendations for strategic and tactical improvements.
• Collaboration & Relationships - Build strong cross-functional relationships with internal and external stakeholders to advance Fusion objectives and promote a culture of information-sharing.

Who you are

• People leadership (Senior level)- You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
• Analytical- You give meaning to data. You enjoy investigating complicated problems and making sense of information. You communicate detailed information in a meaningful way.
• Collaborative- You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Future focused- You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• Technical skills and experience- You can demonstrate 8-10 years of experience in incident management, business continuity, or related operations roles, including at least 3 years leading enterprise-wide incident response and building incident playbooks. Experience in financial services, regulatory environments, and certifications in Emergency Management, ITIL, CBCP, CISSP/CCSP, or CRISC/CGRC are assets.
• Values matter to you- You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

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- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Continuity, Collaboration, Communication, Corporate Governance, Critical Thinking, Cyber Incident Response, Decision Making, Emergency Management, Fraud Management, Incident Response, IT Incident Management, Leadership, Major Incident Management, People Management, Performance Management (PM), Project Management, Relationship Management, Risk Management, Security Incident Management, Team Development, Technical Knowledge