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Manager, Enterprise Crisis Management

3 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Enterprise Crisis Management function globally, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures. The Enterprise Crisis Management function works as part of the larger global business continuity program, providing direction for overall command and control for events that threaten or impact Scotiabank's operations. The Manager, Enterprise Crisis Management, will work closely with the Senior Product Manager, Enterprise Crisis Management and/or the Director, Enterprise Crisis Management on the creation, management, and sustainment of a comprehensive enterprise-wide global Risk Management program, ranging from program implementation to incident management response

Is this role right for you? In this role you will:

  • Champions a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Establishes and continuously improves the Fusion Risk Management application deployment process and implementation guidelines for new groups / geographies, and steady state programs.
  • Collaborates with internal teams to ensure the Bank's mass notification tool and Risk Management application testing is managed effectively and coordinates third party and supplier testing, when required.
  • Supports the onboarding of teams and deployment of the Bank's Fusion Risk Management application across the enterprise resulting in smooth, well-coordinated implementations.
  • Provides training to onboarded users on a regular basis and coordinates and documents end-to-end process flows.
  • Provides support to key users during deployment and consolidating improvements needed for optimal roll out.
  • Recognizes and identifies potential areas where existing deployment policies and procedures require change, or where new ones need to be developed.
  • Identifies efficiency opportunities and process improvements by analyzing data; automates and streamlines processes and controls in support of improving the overall effectiveness of Crisis Management.
  • Acts as the change management and technical advocate within the company, technology partners and vendor.
  • Plans and executes short and long-term initiatives and ad hoc deliverables within given timelines.
  • Methodically solves problems across a continuum that ranges from simple day-to-day issues to highly complex business, technical or regulatory issues.
  • Documents new or existing processes and improving existing processes by leveraging data.
  • Supports the Senior Product Manager and/or Director and works Enterprise Crisis Management peers and relevant stakeholders across the Bank on the deployment and support of the Fusion Risk Management tool.
  • Provides reports and analysis on the usage of the Fusion Risk Management tool across the enterprise
  • Supports the organization's response to significant disruptive events; liaises with regional teams to provide guidance on incident response and decision-making during crisis activations.
  • Works closely with the Senior Product Manager, Enterprise Crisis Management and/or Director, Enterprise Crisis Management to help plan for and lead the organization's response to significant disruptive events. Supports the Senior Product Manager and/or Director in all aspects of the role.
  • Establishes effective relationships across multiple business and technology partners, program, and project managers.
  • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Champions a high-performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • 3-5 years of relative application implementation and change management experience required
  • 3-5 years of combined experience in business requirement gathering and quality assurance testing is required
  • Fusion Risk Management application experience preferred
  • Salesforce certifications such as System Administrator and or Business Analyst preferred
  • Bilingual preferred (English and Spanish preference)
  • Customer oriented
  • Strong work ethic and reliability
  • Excellent communication and time management skills
  • Experience delivering training using virtual conferencing
  • Experience in developing communications, briefings, and presentations to senior executives
  • Proven track record of success in a matrix organization leading and/or influencing cross functional teams, including senior management
  • Strong prioritizing, planning, analytical, presentation, project/change management, and relationship building skills

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.