technical support specialist

2 weeks ago

Burlington, Ontario, Canada VAC AERO International Inc. Full time

Overview
Languages

English

Education

  • Bachelor's degree

Experience
3 years to less than 5 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities
Tasks

  • Oversee the preparation of sales and orders
  • Prepare sales or other contracts
  • Promote sales to existing clients
  • Identify and solicit potential clients
  • Assess client's needs and resources to recommend the appropriate goods or services
  • Develop reports and proposals to illustrate benefits from use of good or service
  • Conduct sales transactions
  • Prepare and administer sales contracts
  • Conduct sales transactions through Internet-based electronic commerce
  • Estimate or quote prices, credit or contract terms, warranties and delivery dates
  • Provide input into product design where goods or services must be tailored to suit client's needs
  • Consult with clients after sale to provide ongoing support
  • Reach to clients after sale or signed contracts to provide ongoing support
  • Provide clients with presentations on the benefits and uses of goods or services
  • Resolve product and service related problems
  • Troubleshoot problems related to equipment
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • MS Office

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Flexibility
  • Initiative
  • Creativity
  • Positive attitude

Benefits
Financial benefits

  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)

Other Benefits

  • Other benefits

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