Account Manager

2 weeks ago

Greater Montreal Metropolitan Area, Canada Auxo | Growth Partner Full time

Account Manager

Location:
Montreal (Hybrid)

Salary:
TBD

Type:
Full time

Auxo is hiring an Account Manager for a fast growing AI company helping SMBs increase revenue and performance through a modern growth platform. You will own customer relationships end to end, support their long term success, and help them get maximum value from a powerful suite of AI driven products.

This role is ideal for someone who enjoys building strong customer relationships, managing a large portfolio, and driving both retention and expansion.

What You Will Do

  • Serve as the day to day point of contact for customers and build strong, long lasting relationships
  • Run performance reviews, monitor account health, analyze results, and surface opportunities to improve outcomes
  • Identify upsell and expansion opportunities across the product suite
  • Partner with Product, Engineering, and Growth to resolve issues quickly and advocate for customer needs
  • Create scalable processes, communication cycles, and playbooks that support long term customer success
  • Maintain a deep understanding of the product and guide customers on best practices to maximize value

Who You Are

  • Experience in Account Management, Customer Success, or other client facing roles
  • Strong interpersonal skills and the ability to build trust easily
  • Highly organized with the ability to manage a large book of business independently
  • Comfortable owning revenue related responsibilities such as upsells and expansions
  • Collaborative and proactive in communicating customer feedback internally
  • Excited about AI and motivated to help SMBs adopt new technology

Nice to Have

  • Experience with marketing or sales software
  • Familiarity with ads, SEO, or digital growth tools
  • Background working with SMB customers

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