Inside Sales Representative

SKYTRAC is a leader in transforming aviation communication through cutting-edge satellite and cellular technologies. Trusted by operators, OEMs, and organizations worldwide, SKYTRAC serves over 800 customers across all aerospace sectors. Our Low Earth Orbit (LEO) satellite solutions are redefining connectivity and reshaping the future of aviation.

Learn more about what we do

The Opportunity

We're seeking an Inside Sales Representative to join our team. This is an on-site position based in our Kelowna, BC office and reporting to the Sales Operations Manager.

The ideal candidate is a proactive, results-driven professional who supports client acquisition and revenue growth within the aviation and aerospace markets. This role blends strong sales operations support, customer engagement, and cross-functional collaboration to deliver outstanding client service. Naturally curious and comfortable working with technical products, the successful candidate demonstrates a quick learning curve, excellent communication skills, strong organizational and time management abilities, and the confidence to engage effectively in client-facing and technical discussions within a fast-paced environment.

Responsibilities include:

• Provide sales operations and administrative support for all stages of the sales process, including Customer Relationship Management (CRM) data management, reporting and dashboards, compliance tracking, and continuous process improvement initiatives
• Work closely with Operations, Engineering, and Production teams to coordinate order fulfillment, delivery timelines, and customer communications
• Assist the Sales Operations in maintaining accurate opportunity, quote, and order entries in the CRM, ensuring data integrity for forecasting and SIOP reporting
• Develop and maintain relationships with clients — both existing and prospective — to identify opportunities and ensure customer satisfaction
• Conduct proactive outbound calls and emails to customers to gather updates, qualify opportunities, and support the sales funnel
• Support the Sales Management team in the development of sales strategies, tools, and customer engagement approaches tailored to the aviation market
• Assist in assembling proposals, quotations, and contract packages (NDAs, MSAs, amendments, SOWs) under direction from Sales Operations and Business Development leadership
• Achieve or exceed key performance indicators (KPIs) related to sales support, customer responsiveness, and process efficiency
• Support marketing and business development efforts such as aviation trade shows, customer campaigns, and promotional activities
• Represent the company at aviation industry events, trade shows, and networking opportunities

What You Bring

Candidate Must Have's

• Post-secondary education in Business, Marketing, Aviation Management, or a related field
• Strong proficiency in Microsoft Office Suite
• Ability to travel

This will make you stand out

• Previous sales or inside sales experience within the aviation, aerospace, or high-technology sectors
• Experience with HubSpot or similar CRM platforms

Why join SKYTRAC

At SKYTRAC, we are a dynamic team of passionate experts. We are driven and dedicated; we take ownership of our work, and we are committed to delivering results. We value individuals who are proactive, take initiative, and demonstrate a high level of professionalism and integrity in everything they do. We thrive in a fast-paced, ever-evolving environment, embracing challenges with agility. Our commitment to growth and development has made us the trusted subject matter experts we are today.

We offer:

• A positive and collaborative work culture.
• Engaging team-building activities.
• Competitive compensation and comprehensive benefits package.
• Performance-based bonuses.
• Professional development opportunities.
• Additional days off beyond vacation entitlement.

This position is for an existing vacancy within our Sales team.

The salary range for this role is $55,000 - $65,000 CAD. The range posted is a guide and may not represent the compensation offered to the successful candidate. Compensation is based on the skills, knowledge, experience, and qualifications brought to the role.